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Grrrr Fuming..............

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  • Grrrr Fuming..............

    I have spent 6 hours over the weekend making up a new design of necklace using Lampwork from a new supplier and the b***** beads have disintegrated just while I have been making them up, the raised spots are dropping off !!! Of 6 very expensive beads I have only three still perfect ( at the moment ) of the three in the necklace one is damaged so I now have to take the thing apart, waste all the sterling silver wire, crimps, guardians, etc quite apart from my time. Don't want to risk making it up again with the remaining one good bead. I make all my jewellery around the stone or bead, they are all different so if the lampwork is useless essentially the whole design is scrap

    Sorry for the rant I am soooooo cross and have just written to the supplier but needed to vent. I have been so uninspired since Xmas and tired so hard to start making up again as I have a fair Easter Sunday and this happens *%$£££)(^&""£!(*&^$£$%^& and words to that effect LOL

    It could have been worse I suppose and it happend after I sold it, every cloud and all that.

    Mo.XX
    Mo. Bodrighy Wood.
    Being deeply loved by someone gives you strength, while loving someone deeply gives you courage..Lao Tzu.
    www.bodrighy.co.uk
    https://twitter.com/#!/AuntieMornie

  • #2
    Mo
    what a horrible thing to happen, I can understand how you are feeling as I have been having a few .. moments.. myself.
    Recently I have had a few disappointing buys, All from well known and I thought reputable sites, but with some of the stuff there is no way I could use it in my jewellery and sell it. Beginning to wonder What is he point.
    sally

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    • #3
      Will you get your money back?
      Carol
      God helps them that help themselves.

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      • #4
        Well that's just awful. I hope you made it clear, in your letter, that not only were the beads no good, but their poor quality cost you time and effort, and other supplies, and that you'll not be buying from them again. They sure better refund your money!!

        Really hard to take, I know. SO frustrating. Have some chocolate??

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        • #5
          and a huge glass of wine!!!!
          Bubbleicious http://www.fimo-heaven.com
          Folksy Shop http://www.folksy.com/shops/SweetFimoHeaven
          Twitter http://twitter.com/#!/fimo_heaven
          Facebook http://www.facebook.com/pages/Fimo-H...27078970739421

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          • #6
            Oh Mo, I have just read your message. How awful that this happened and the fact that they all have done the same thing shows that they were not made very well in the first place!

            I would certainly spell out what it has cost you in time and supplies and how lucky you were that you found out about the inferior beads before you put it out for sale. I am guessing they won't become a regular supplier!! If you bought them recently, you should be able to return them for a full refund as damaged - do they have a returns policy?

            Good luck and I hope you manage to find some replacement beads which are even better....
            Ali x

            Etsy Shop: aliscraftstudio.etsy.com
            Facebook: AlisCraftStudio
            Follow me on Twitter:
            @AlisCraftStudio

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            • #7
              How frustrating, Mo, all that time and money wasted. But I think the lampworker will be horrified too, and will do his/her best to make amends.
              Celia
              I can't be creative and tidy too
              www.jencel.co.uk for beads, findings and threads
              The Occasional Sheffield Bead Shop
              Jencel on Facebook

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              • #8
                Now I have calmed down and the supplier has replied to my missive early this morning and is mortified, in the cold light of day it will be sorted and these things happen.

                The beads were a new style for her and untested, and appears to be a failure when two particular colours meet. She has offered a full refund or for me to choose more beads and has also offered to recompense me for all the materials wasted and my time, which I actually think is more than generous. I won 't charge for my time but will have replacement beads in lieu of the faulty ones and the wasted materials.

                Despite being furious last night I do appreciate that things sometimes go wrong, not neccessarily through lack of care. I have heard good things about this artisan and I have to admire her instant response to my outrage so I will use her again. I also think because I loved the beads so much they were so different, it was all the more disappointing.

                So the lesson is, yes things do go wrong, but acknowledging the problem and putting them right as quickly as possible for a client maybe gets you as much if not more business in the future.

                Mo.XX
                Mo. Bodrighy Wood.
                Being deeply loved by someone gives you strength, while loving someone deeply gives you courage..Lao Tzu.
                www.bodrighy.co.uk
                https://twitter.com/#!/AuntieMornie

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                • #9
                  Sounds like you bought from a genuine supplier who is just as upset at the quality of the beads as you.....very lucky as there are loads of suppliers that just don't care..... a good result!!
                  Sarah x

                  ~ The Lilac Dragonfly- Handmade Jewellery ~

                  ~ Facebook Page ~




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                  • #10
                    I am sorry to hear that you had a problem but it really does make such a huge difference when people sort things out and also say sorry.
                    Blog: http://rosmademe.blogspot.com

                    Website: www.etsy.com/shop/RosMadeMe

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                    • #11
                      I'm glad to hear it's been sorted out for you. Still doesn't get your lost time back but does go some way to restoring faith that there are still people out there who care about their customers!

                      cj
                      www.curiouscatcreative.co.uk
                      Become a facebook fan
                      Check out my blog

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                      • #12
                        What a bummer, but at least it was a genuine mistake and no malicious intent. I get your frustration about being thwarted when inspiration finally hits. I finally got excited about making stuff again and all my saw blades have broken so I can't pierce anything out right now no matter how much I actually want to. Not the same thing but I feel your pain....
                        http://www.goblinalchemy.co.uk

                        http://makeitglasgow.co.uk

                        http://goblinalchemy.blogspot.com/

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                        • #13
                          Originally posted by Curious Cat View Post
                          I'm glad to hear it's been sorted out for you. Still doesn't get your lost time back but does go some way to restoring faith that there are still people out there who care about their customers!

                          cj
                          If the supplier had been awkward and uncooperative I would have gone for broke, but I would never take advantage of something like this, annoying and inconvenient though it is, when the lady is doing her best to help sort it and offered more than she needed to. None of us are perfect, accidents and mistakes happen to the best, but Customer care is so important and I will buy from her again and would never mention who it was either.

                          Mo.XX
                          Mo. Bodrighy Wood.
                          Being deeply loved by someone gives you strength, while loving someone deeply gives you courage..Lao Tzu.
                          www.bodrighy.co.uk
                          https://twitter.com/#!/AuntieMornie

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