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earring return - health & hygiene regs

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  • earring return - health & hygiene regs

    Can anyone point me in the direction of the UK Health & hygiene regulations that say pierced earrings cannot be returned due to health reasons? Has anyone every had any problems with earrings being returned and not accepting them?

    thanks
    www.rocksforfrocks.co.uk
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  • #2
    I have a visible disclaimer on my stand. so I have had no issues with it so far.

    looking at the distance sellers regs, 3.42 looks as though higene doesn't count http://www.oft.gov.uk/shared_oft/bus...ral/oft698.pdf
    full time mum and very very part time crafter.

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    • #3
      I was advised that pierced jewellery is exempt from the distance selling regs, but I can't find the details.

      I also have a sign at shows saying it cannot be returned for hygiene reasons, and there should be something on my website somewhere.
      Leigh

      www.dragonratjewellery.com
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      • #4
        I think there's something on everyones website but I cant find the official version!
        www.rocksforfrocks.co.uk
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        • #5
          I was told when I asked the question to Trading Standards that earrings are returnable...unless you send them to the customer with hygiene seals and 'ask' that if they are returned the seal must not be broken.

          Mick
          Preserving your items and memories in Handmade custom jewellery Keepsake Gifts

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          • #6
            Originally posted by shpangle View Post
            I was told when I asked the question to Trading Standards that earrings are returnable...unless you send them to the customer with hygiene seals and 'ask' that if they are returned the seal must not be broken.

            Mick
            I think the issue here is to do with the fact the consumer must be given an opportunity to inspect the goods, so I put them in a clear polythene bag so they are clearly visible without needing to break the seal.
            Annie

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            • #7
              Why not just disinfect and clean earrings if they have been returned (regardless of whether they've been tried on or not?)

              I'm always slightly amused that people won't accept returns on these, but will happily make them with far from clean hands, display them unsealed, and sell them without having first cleaned them. Seems a bit of a double standard to me.
              george
              www.mizgeorge.co.uk
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              • #8
                Originally posted by mizgeorge View Post
                Why not just disinfect and clean earrings if they have been returned (regardless of whether they've been tried on or not?)

                I'm always slightly amused that people won't accept returns on these, but will happily make them with far from clean hands, display them unsealed, and sell them without having first cleaned them. Seems a bit of a double standard to me.
                hehe! Just took a look at my hands and yes, dirty and covered in resin...
                Preserving your items and memories in Handmade custom jewellery Keepsake Gifts

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                • #9
                  Lol so true George! Wonder how shops get on with returns on swimwear/underwear! gross.
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                  • #10
                    Originally posted by mizgeorge View Post
                    Why not just disinfect and clean earrings if they have been returned (regardless of whether they've been tried on or not?)

                    I'm always slightly amused that people won't accept returns on these, but will happily make them with far from clean hands, display them unsealed, and sell them without having first cleaned them. Seems a bit of a double standard to me.
                    Because of the risk of hepatitis C infection.

                    Any shared equipment which may have come into contact with blood (even minute amounts) would need to be commericlly steralized, using DIY disinfection may not be adequate.
                    Annie

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                    • #11
                      Not quite true. HCV can only survive outside the body for a few days. Since the majority of commercially available sanitisers are now proven effective against Hep C, an autoclave or other form of heat sterilisation is no longer the only option. Since any blood to blood contact could theoretically be a problem, makers (who are far more likely to be a risk tbh) should always sanitise earwires before selling them in the first place.
                      george
                      www.mizgeorge.co.uk
                      www.etsy.com/shop/mizgeorge
                      www.flickr.com/mizgeorge

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                      • #12
                        This is a really interesting thread for someone like me who doesn't make jewellery. Personally I'd never buy second-hand earrings so the thought that I might be buying new earrings that have been worn by someone else (regardless of whether they have been cleaned) kind of grosses me out.
                        Visit Natty Netty for a huge selection of Iris Folding supplies

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                        • #13
                          it groses me out too, if you do a search pretty much every one has no returns due to health and hygiene regulations on their sites including the big jewellery companies. A lot of major companies have no returns of earrings, fragrance and body lotions on their T&Cs.
                          www.rocksforfrocks.co.uk
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                          • #14
                            I think for a face to face transaction, not a distance one, it's standard practice to not accept returns, and most people accept this, because they too feel like you and netty.

                            I wasn't sure from your first post if the earrings in question were bought online or not, but if you feel you do have to accept the return, how about just putting a new set of earwires on them?
                            Celia
                            I can't be creative and tidy too
                            www.jencel.co.uk for beads, findings and threads
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                            • #15
                              Originally posted by jencel View Post
                              I think for a face to face transaction, not a distance one, it's standard practice to not accept returns, and most people accept this, because they too feel like you and netty.

                              I wasn't sure from your first post if the earrings in question were bought online or not, but if you feel you do have to accept the return, how about just putting a new set of earwires on them?

                              Very good suggestion, Celia. I would not want to buy earrings if I thought they had been worn previously by anyone else, even if they had been through a DIY disinfection process.
                              Annie

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