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  • Was there any need ?

    Today I had someone make a negative comment about a price of a certain design of bracelet. Rather than telling me, ooh that's a lil expensive, then decide to air to my facebook fans that I am ripping them off. I've never ripped my customers off, if anything I try and offer them amazing prices.

    Facebook is where most of my business comes from at the moment and so I was shocked ton have this negative comment. It later turned out the said person is also a jewellery maker, so I guess trying to put my customers off.

    What are you supposed to do in these situations? I tired to stay professional and thank her for her views. But if I'm honest I'm livid at the whole ordeal. Is it necessary to go onto someones business page and air bad opinions?

    I find you can win theses days.. If I price too low people get scared that the jewellery isn't unto standards, if I price high I'm ripping people off!

    I left the thread on my facebook page because deleting it would be like I'm hiding something?

    I've never interfered with Anyones business before, I wouldn't dream of it. Let people do their thing and I will do mine. That's why I don't get why she done it!

    Sorry, I just wanted some views.. Am I right to be upset? I know I will receive much more criticism in business but it still doesn't feel nice when it happens.

    Xx
    Last edited by AngelsnDiamonds; 27-05-2011, 07:44 PM.
    Lucie Simmons
    Angels and Diamonds

    <3 <3 ***** An angel in the mist, a diamond in the rough, a heart made of gold, jewellery made with love *****<3 <3

    My Website www.angels-and-diamonds.co.uk
    Facebook:www.facebook.com/angelsanddiamonds
    My Blog: http://angels-and-diamonds.blogspot.com
    My Folksy Store: www.folksy.com/shops/AngelsandDiamonds

  • #2
    The main problem here is my business page has turned into a school ground, the thread is still going and what Do I do for the best?. Leave it, or delete it. I don't want my business page looking so unprofessional !
    Lucie Simmons
    Angels and Diamonds

    <3 <3 ***** An angel in the mist, a diamond in the rough, a heart made of gold, jewellery made with love *****<3 <3

    My Website www.angels-and-diamonds.co.uk
    Facebook:www.facebook.com/angelsanddiamonds
    My Blog: http://angels-and-diamonds.blogspot.com
    My Folksy Store: www.folksy.com/shops/AngelsandDiamonds

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    • #3
      Of course you're right to be upset, it's a horrid thing to have happened. All you can do is rise above it. reply politely, say you're sorry she feels that way and say what you've said here, that you work hard to use the highest quality materials and give the best possible prices, and if she would like to discuss it further you'd be happy for her to email you. Then leave it alone.

      At least you have the opportunity to make a reasoned, measured response, not like when selling face to face and somebody says something jaw droppingly rude but moves on before you get your words together.
      Heather
      Pretty Things Handmade Jewellery

      Website - www.prettythingsjewellery.co.uk


      Destash bead and papercrafting shop - http://www.misi.co.uk/handmade/BlackCatBeads.html

      New blog - www.prettythingsandwitterings.blogspot.com

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      • #4
        Lucie....How very unprofessional of this sad woman!!
        It smacks of jealousy I'm afraid and she's done herself no favours...your work is alway great value and quality...you know that and so do your customers!!
        Sarah xx
        Sarah x

        ~ The Lilac Dragonfly- Handmade Jewellery ~

        ~ Facebook Page ~




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        • #5
          Thank youHeather, you are right, I would have been even more shocked face to face.

          I guess that's the problem with selling online, people can't see the quality until they're holding it in their hands.

          It was nice that my customers backed me up, it's just a shame.

          I've read so many post a of people starting on other sellers pages, and I've always felt bad for the people who are targeted.
          Lucie Simmons
          Angels and Diamonds

          <3 <3 ***** An angel in the mist, a diamond in the rough, a heart made of gold, jewellery made with love *****<3 <3

          My Website www.angels-and-diamonds.co.uk
          Facebook:www.facebook.com/angelsanddiamonds
          My Blog: http://angels-and-diamonds.blogspot.com
          My Folksy Store: www.folksy.com/shops/AngelsandDiamonds

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          • #6
            Thank you very much Sarah. I've been so annoyed all day, I think that the more she commented the more the truth of what it was all about was revealed, rival jealousy.

            Just so unnecessary xx
            Lucie Simmons
            Angels and Diamonds

            <3 <3 ***** An angel in the mist, a diamond in the rough, a heart made of gold, jewellery made with love *****<3 <3

            My Website www.angels-and-diamonds.co.uk
            Facebook:www.facebook.com/angelsanddiamonds
            My Blog: http://angels-and-diamonds.blogspot.com
            My Folksy Store: www.folksy.com/shops/AngelsandDiamonds

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            • #7
              Sounds like you've done the right thing, nothing looks more unprofessional than to start throwing insults yourself and the fact you have customers backing you up shows you are definitely not ripping people off and anyone reading it will see that.

              If the thread starts getting out of hand and unpleasant I'd be tempted to delete it and post a message up explaining why.
              Visit Natty Netty for a huge selection of Iris Folding supplies

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              • #8
                I have just read it all. You def. came out of that smelling of roses so don't worry. You should make one final post saying that you would prefer not to discuss it any more and change the subject. Should Rebecca post after that delete it.
                Carol
                God helps them that help themselves.

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                • #9
                  Thank you both, I will do that then, leave the post there and kindly ask her to drop it.
                  xx
                  Lucie Simmons
                  Angels and Diamonds

                  <3 <3 ***** An angel in the mist, a diamond in the rough, a heart made of gold, jewellery made with love *****<3 <3

                  My Website www.angels-and-diamonds.co.uk
                  Facebook:www.facebook.com/angelsanddiamonds
                  My Blog: http://angels-and-diamonds.blogspot.com
                  My Folksy Store: www.folksy.com/shops/AngelsandDiamonds

                  Comment


                  • #10
                    Gosh! What an awful person she sounds! ........ You have done very well to hold your tongue (or rather your fingers!!!) She clearly has no shame as she has virtually said all she wants to do is steal your ideas, and use your facebook page to (try) to promote her own jewellery. What does that tell you?

                    Are you able to remove her from your 'friends' list? or block her in any way?

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                    • #11
                      It's crazy isn't it, I've dealt with people acting jealous over my jewellery making before but not in this way. I think there is an option to block her, I just can't Find her in the kist, then there's her business page too xx
                      Lucie Simmons
                      Angels and Diamonds

                      <3 <3 ***** An angel in the mist, a diamond in the rough, a heart made of gold, jewellery made with love *****<3 <3

                      My Website www.angels-and-diamonds.co.uk
                      Facebook:www.facebook.com/angelsanddiamonds
                      My Blog: http://angels-and-diamonds.blogspot.com
                      My Folksy Store: www.folksy.com/shops/AngelsandDiamonds

                      Comment


                      • #12
                        To add my 2p worth - I'd delete the whole convo after a few days and also block both of her profiles if at all possible. She is clearly a rude individual and why should you allow someone like that any space whatsoever on your page? She clearly isn't a potential customer and is just trying to cause an arguement!
                        www.belovedly.co.uk
                        www.mybelovedlylife.blogspot.com
                        www.belovedly.folksy.com

                        Belovedly facebook group

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                        • #13
                          Well I would say it has backfired on her, and isn't as smart as she thinks she is, because no one in their right mind would ever openly criticise someone else's work, you would (and should) keep your opinions to yourself.

                          Do what has been suggested, delete it all off there along with her own little plugs, why give her even 1 line of your facebook space? hold your head up, listen to the positive things that your customers have said and move on. People like that really aren't worth losing any sleep over.

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                          • #14
                            She's not a very nice person to do that, so don't let it get you down. I think from the bashing she got from all your customers that she may have now realised what an idiot she was.
                            Daesul

                            http://www.clairemanwani.com
                            http://www.folksy.com/shops/clairemanwani
                            http://www.etsy.com/uk/shop/ClaireManwaniPottery

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                            • #15
                              Just read it all too and I wholeheartedly agree with everyone else that while she has shown what an absolute jealous b**** she is, and you have come out of it with head held high, polite and dignified throughout. Well done.

                              Mo.XX
                              Mo. Bodrighy Wood.
                              Being deeply loved by someone gives you strength, while loving someone deeply gives you courage..Lao Tzu.
                              www.bodrighy.co.uk
                              https://twitter.com/#!/AuntieMornie

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