A Moan about an order

[Caroleecrafts]

I ordered a knitting pattern on the 20th July this year and by card was charged, fine then I heard nothing emailed three times for an update and have just telephoned the company, the girl who answered the phone sounded bored I requested a refund as apparently still not in stock. The refund comes out to 1p less than I was charged when I asked why (I know may seem tight but she got my goat) was told don't know why will pass the refund to accounts to deal. All the time a radio was blaring in the background, very rude.

I cannot believe the attitude in this current climate and I certainly will not be ordering from them again nor recommend them. There is me and other crafters on here bending over backwards to accommodate our customers and make sure they are happy, perhaps the lesson is don't get too big as it seems that customers are then less important.

Sorry but had to get this out of my system really cheesed off.

[Aviya Glass]

she got my goat..............perhaps the lesson is don't get too big as it seems that customers are then less important.

Is this something trading standards could look into? There can be no valid reason not to get full refund AND apologies for lack of service.......She got your goat - why dont you get up their nose and set TS on them?

[Autumn Faerie]

that's appalling - name & shame them, so no-one on here gets stung by them either.

Like you say, in this current climate they should be bending over backwards to accomodate their customer - well TBH they should at any time. I hate bad service, it's a real bugbear of mine & unforgivable in my opinion! Orf with their heads!!!!

[Caroleecrafts]

Hope this does not break any rules but the company is Angel Yarns, I had ordered from them before and never had any problems maybe because this was just a pattern they did not consider the customer service follow up necessary.

I have emailed them for an explanation and complained about the phone attitude and mentioned TC but as my previous emails do not expect a response.

Thank you for your support

[Autumn Faerie]

Be interesting to hear if they respond to you Caroline.

[onlyme]

I find emails often get ignored. Putting pen to paper is more likely to get a response.

[goldy1]

Hope this does not break any rules but the company is Angel Yarns,

Enough said they have a bad rep. Heard lots of stories about them I don't know how they stay in business.

[Caroleecrafts]

Thank You Goldy glad it was not just me. Am also going to write to them about the problems as feel that it is unfair, they take the money quick enough, whilst oher companies I have dealt with only seem to take the money when the goods are ready.

[MrSwirl]

Rather than go back to them, I would talk to the credit card company.

They will send you a form to claim on, and they will be a lot more aggressive with the company than you will

[Caroleecrafts]

Just thought I would update you on this saga, needless to say the New Year arrived and still waiting for my refund (I know only £6.88 but cannot afford to loose this amount).

Went onto the website and found that they had a forum, emailed again and stated that I was still waiting since July 2008 and perhaps this is something that should be flagged on the forum. Got a reply instantly and now have the money in my bank account, for the full amount I paid in the first place.

Hate to have to threaten people but this obviously worked and also got an apology for the rudeness by the member of staff I spoke to and this has been dealt with, their words not mine.

Pays to keep trying.

[Moonbeam Angel]

Nice to hear you got your money back. How rude, thanks for naming and shaming. I shan't be using them.

No-one likes to complain but I think fair is fair, your money, your right to refund. I think we all need to make more of a stand with companies like this.

[SJD]

How rude! Glad you told them!

Are they even allowed to take money when they dont hv it in stock?! didnt think they could!

[cbld]

I'm so glad you got this sorted out!

I've only had one really bad experience with a company before (bought a machine from them that broke within a week). Tried emailing, calling and writing but they didn't do anything to help. Ended up getting TS involved and had a full refund and machine collected by courier within a couple of days!

Credit card company weren't much help - they wanted me to return the machine first (v heavy so courier would have cost about £80) whereas TS insisted that the selling company arrange and pay for the return delivery.

Worth bearing in mind that credit card companies aren't obliged to help if purchase price under £100 - which will often be the case with craft supplies!

"Purchase protection - under Section 75 of the 1974 Consumer Credit Act card issuers and retailers take joint responsibility for faulty purchases, If you pay for something with a credit card, valued between £100 and £3,000, that turns out to be faulty or which you do not receive because the company goes bust, you can claim a refund from the card provider. "
(from http://www.moneysupermarket.com/c/cr...-disadvantages)