I used the Creating Cakes website to buy some cake decorating items just recently. They were extremely good value and shipping for cake boxes, boards and icing, and they've been most helpful.
When the courier beat up the heavy cardboard box so badly that the sealed-air packaging all burst, and the polystyrene was broken too, resulting in damage to the boards and box, they sent me free replacements that arrived next day.
When I had a problem with some icing mix in that same order, they replaced that free of charge also, and sent me a free gift voucher as well!
I can't fault their customer service, nor their prices, and the lady who deals with emails (Laura) is very friendly and really helpful.
http://www.creatingcakes.co.uk/
When the courier beat up the heavy cardboard box so badly that the sealed-air packaging all burst, and the polystyrene was broken too, resulting in damage to the boards and box, they sent me free replacements that arrived next day.
When I had a problem with some icing mix in that same order, they replaced that free of charge also, and sent me a free gift voucher as well!
I can't fault their customer service, nor their prices, and the lady who deals with emails (Laura) is very friendly and really helpful.
http://www.creatingcakes.co.uk/
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