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Problems with the soap tub???

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  • Problems with the soap tub???

    Has anyone else had problems with the above?? I placed an order with them on the 1st june and still haven't had my order through I have emailed and tried to call but with no luck, thankfully I have paid vis paypal so I'm hoping I can claim for goods not received but I've never done it before
    Ger xx

    My Blog

    www.cullen-crafts.co.uk

  • #2
    Must admit they are not the best at responding to emails. I know when I was trying to get my certification it was a nightmare trying to get through to them.

    I haven't ordered from them recently (although must admit I was going to order some soap base tonight) but the last time i did order it took quite a while to come through. I am sure if people are having a problem they will soon add a post.

    If you want a different supplier you could try The Soap Kitchen - they are very good and reasonably quick delivery.

    Hope you get your order soon

    The Soap Fairy
    xx
    The Soap Fairy xx
    www.thesoapfairy.net

    Comment


    • #3
      Hmm.. I was thinking of placing an order with them.. not sure if I will now!

      Filing a claim with paypal isn't difficult, I've unfortunately had to do it twice recently! The first time the seller refunded me as soon as they heard of the dispute, the second time I had to wait the 20 days that they give the seller to respond, but no response so the money went back onto my card. I was quite impressed really! (both were orders not received and sellers weren't replying to my emails)
      www.purplesparkle.co.uk
      http://purplesparklecrafts.blogspot.com/

      Comment


      • #4
        Thanx for responding guys, I ended up going though paypal as I tried to call all day but no one answered!!!
        I started the dispute with paypal and a couple of hours later they refunded me, I wasn't looking for mega fast delivery but I ordered on the 1st of this month and my last order with them didn't take this long
        Ger xx

        My Blog

        www.cullen-crafts.co.uk

        Comment


        • #5
          Ive been trying to get in touch with them for a couple of weeks, but had no luck with emails or calling them. Maybe they've gone bust too
          http://www.folksy.com/shops/SoapsByLaura
          http://stores.ebay.co.uk/Soaps-By-Laura

          Comment


          • #6
            I hope not Laura, not good news if suppliers keep going bust!
            www.purplesparkle.co.uk
            http://purplesparklecrafts.blogspot.com/

            Comment


            • #7
              No it's not good but I wish they wouldn't ignore their customers!!!!! I did get an email from them the other day offering free postage so they are still active >
              Ger xx

              My Blog

              www.cullen-crafts.co.uk

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              • #8
                i hope not either, although i dont buy from them. I dont understand why companies ignore customers though.

                Anyway i hope you get your order sorted. I'll try giving them another ring, or email about my query
                http://www.folksy.com/shops/SoapsByLaura
                http://stores.ebay.co.uk/Soaps-By-Laura

                Comment


                • #9
                  Hi I just thought I'd comment here - I used Soaptub about a year ago and once again, communication was poor. I booked myself onto a course for over £100 and it was cancelled. I waited 2 weeks for a refund and sent numerous emails which were not responded to. Obviously I couldn't lost 100 odd pounds so it was only when I threatened them with legal action did they process the refund...not a good sign. This is only me personal experience but there's no way I would shop with them again.

                  Comment


                  • #10
                    The Soap Tub - Joke!

                    Hi There - I placed an order with this company just beofre Christmas last year. Some of the items were not received and they didn't bother to get in touch to tell when I would get them. I actually just let it go in the end and never got the soap loaf mould I ordered. I placed a further order to get free shipping on 9th July and still no sign. Tried ringing constantly but no-one answers the phone. My sister (whose address was given for delivery) will be away on holiday for 1 week from 26th July so obvisouly did not want the order arriving during that time. E-mailed on Monday morning and again no response, eventually got an e-mail yesterday to say someone would ring me - no-one did. Have again spent this morning trying to call them. Got so frustrated have just sent them an e-mail saying that if no response today will get in touch with my credit card provider to get a charge back. This company has no regard for its customers and I would not be surprised if it does go bust as you can't treat customers like this.

                    V Pd off Soaper!!

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                    • #11
                      I just got an e-mail from them claiming that recent delays are due to them changing their telephones and IT, and moving premises. They've given a temporary e-mail address: [email protected]

                      I haven't placed an order with them for a while so not sure if it will work, but might be worth a try...

                      Comment


                      • #12
                        Waiting for Soap Tub Delivery

                        I have been waiting for a couple of weeks for my delivery, and after seeing how long some of you have waited, i hope i don't join you! Are there any other suppliers that you would recomend for soap making??

                        Comment


                        • #13
                          Hi
                          I now use www.thesoapkitchen.co.uk for my bases and some fragrances and www.justasoap.co.uk for fragrances. Both are very good and no problems. Found in the past there is no point emailing the soap tub as they ignore that as well.

                          Hope these are helpful for you.
                          The Soap Fairy xx
                          www.thesoapfairy.net

                          Comment


                          • #14
                            I use them too, although i get my soap base from ebay as its cheaper. I've never had any problems with either company. I use the soap kitchen regulary as i buy fragrance oils in bulk
                            http://www.folksy.com/shops/SoapsByLaura
                            http://stores.ebay.co.uk/Soaps-By-Laura

                            Comment


                            • #15
                              Soap tub problems

                              Hi
                              Just saw this thread.
                              I am currently waiting on a £230 order from them (ordered 3 weeks ago). I suppose I'm going to have to go to paypal for a refund.
                              Has anyone received an order from them in the last week or two?
                              Maggie

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