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Problems with the soap tub???

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  • #31
    Originally posted by Bath-Bomb.Com View Post
    I thought people might be interested to know that they appear to be trading under a different name - world of moulds (worldofmoulds). They are offering various courses in October and the shopping cart works, so they seem to be willing to continue to take money from people!!!

    There is an email address on this site for Sarah Janes and also another telephone number - I thought people may want to phone.
    These are 2 different businesses.
    blog
    site
    fanpage

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    • #32
      Sarah does the certifications and consulting for soap making, world of moulds is her site not Daniels and has been going for ages.
      They used to be one and the same but were separated ages ago.
      Sarah and Daniel split up a while back.

      "Friends help you move. Real friends help you move bodies."
      www.fairyalchemy.co.uk
      fairyalchemy.blogspot.com



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      • #33
        Soap Tub

        Oh, I see, sorry for jumping to conclusions.

        It's an easy mistake to make though as the Soap Tub always advertised Sarah's services so they seemed to be connected.

        Has anyone had any success getting their money back through Paypal?
        for bath bomb, soap & Skincare kits
        plus Soap Base, Bath Bomb Ingredients, Butters,
        Oils and packaging for Bath & Body Products

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        • #34
          So all that about changing address, Phone number etc was just a load of bs I wonder if the promise of resolving the problems come with the same lack of sincerity

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          • #35
            You dont buy from the soap tub do you? I went to there warehouse in huddersfield . Dare I say more.
            astleysoapco.co.uk

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            • #36
              well no-one can now as they have gone bust - no need to sound so rude!!
              The Soap Fairy xx
              www.thesoapfairy.net

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              • #37
                dont mean any harm, sorry. Gosh seems like everyones having a hard time, I got quite a few tips from them on suppliers. Shame.
                astleysoapco.co.uk

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                • #38
                  I had to claim my payment to the Soap Tub, back from Paypal, and it was refunded the next day!

                  Caz

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                  • #39
                    soap tub gone bust

                    Hi
                    I'm new to this site but I thought you would all like to know that "The Soap Tub" has ceased trading. I placed a order on the 3rd Sept and they ceased trasing on the 4th. I still to this day have not received my goods. I have appealed to Paypal and I started a claim against them as my calls were not being answered. The company still decided to ignore me and Paypal so I escalated my dispute. I won that on the 20th Sept but still have not received a refund because the company do not have enough funds in their account. Surely, they cant be allowed to get away with this, can they? I'm not a happy bunny,
                    Make the most of today, as we never know what tomorrow will bring. Love the ones closest to you!!!

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                    • #40
                      I would always pay by Visa. That way you can get your money back quickly without any hassle. Hope you get your money back. I could just go around to there warehouse and give them a good firm talking to if you want me to!!
                      astleysoapco.co.uk

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                      • #41
                        That's the spirit

                        Originally posted by astleysoapco View Post
                        I would always pay by Visa. That way you can get your money back quickly without any hassle. Hope you get your money back. I could just go around to there warehouse and give them a good firm talking to if you want me to!!

                        We make Hand Grenade Bathbomb moulds if they any use LoL

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                        • #42
                          ha ha!!!!!!!
                          astleysoapco.co.uk

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                          • #43
                            Originally posted by astleysoapco View Post
                            I would always pay by Visa. That way you can get your money back quickly without any hassle. Hope you get your money back. I could just go around to there warehouse and give them a good firm talking to if you want me to!!

                            HI
                            Thanks, but the chances of me getting my money back is very slim. I haven't heard anything from The Soap Tub or Paypal since Paypal told me I won the appeal so I dont know what else, if anything is going happen. I always thought that Paypal would reimburse me but hey, how wrong am I ay! Makes me feel uneasy buying from any of these sites now as I haven't got money to throw away.
                            Take care
                            Stacy x
                            Make the most of today, as we never know what tomorrow will bring. Love the ones closest to you!!!

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                            • #44
                              Hi Stacy and everyone....

                              Just been having a chat with the soap kitchen to keep up to date with stuff, they are really busy, due to the soap tub gone bust!! Ha ha. I imagine just a soap and the soap kitchen will be very busy.

                              Where do you live? The soap tub is suitated near eastman staples, on the main road near into Huddersfield. When I was there 2 women where wrapping boxes up, and I was asking them questions, and writing down wholesale information from the boxes in the warehouse!!! LOL!

                              If you are near I would nip in, and have a very firm chat!

                              Cant understand why they havnt sorted out the problems..... stupid company, wasting customers time.

                              I do hope everyone who placed an order with them get there money back pretty quick.

                              James
                              astleysoapco.co.uk

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                              • #45
                                Phone trading standards because they are breaching distance selling rules - it may not get your money back BUT it may help if they are closed down, other people not to be ripped off/stolen from/let down.

                                I think that emailing alone is a problem cause AOL, Yahoo & Gmail addresses often don't end up in their destination BUT if you have also phoned and not had a reply then - something needs to be done.

                                Just read that they have gone bust - small claims court may be the only route.

                                Tis a shame that they have gone bust but still they could at least reply to emails.

                                Good luck!

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