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Problems with the soap tub???

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  • Bath-Bomb.Com
    replied
    Soap Tub

    Oh, I see, sorry for jumping to conclusions.

    It's an easy mistake to make though as the Soap Tub always advertised Sarah's services so they seemed to be connected.

    Has anyone had any success getting their money back through Paypal?

    Leave a comment:


  • FairyAlchemy
    replied
    Sarah does the certifications and consulting for soap making, world of moulds is her site not Daniels and has been going for ages.
    They used to be one and the same but were separated ages ago.
    Sarah and Daniel split up a while back.

    Leave a comment:


  • Sheabutter Cottage
    replied
    Originally posted by Bath-Bomb.Com View Post
    I thought people might be interested to know that they appear to be trading under a different name - world of moulds (worldofmoulds). They are offering various courses in October and the shopping cart works, so they seem to be willing to continue to take money from people!!!

    There is an email address on this site for Sarah Janes and also another telephone number - I thought people may want to phone.
    These are 2 different businesses.

    Leave a comment:


  • Bath-Bomb.Com
    replied
    Soap Tub or World of Moulds

    I thought people might be interested to know that they appear to be trading under a different name - world of moulds (worldofmoulds). They are offering various courses in October and the shopping cart works, so they seem to be willing to continue to take money from people!!!

    There is an email address on this site for Sarah Janes and also another telephone number - I thought people may want to phone.

    I had a bad experience with these people a few years ago and lost about £140 so I haven't used them since but I spoke to a lady today who wanted to save money on Christmas Gifts by making them and she ordered from the Soap Tub 2 weeks ago, after being assured by Daniel that her kits would arrive. She's lost over £50!

    Leave a comment:


  • kinglake
    replied
    oh my goodness i am soooooooooo lucky i ordered with them about a week ago and i got the goods two days later.I am so sorry for all of you not knowing if you will get your goods or refund,,,i really hope it all works out ok xxx jo xxx

    Leave a comment:


  • Daniel Janes
    replied
    From The Soap Tub

    I can confirm that The Soap Tub closed last week.

    We will be contacting anyone who has any order outstanding - we contacted Trading Standards on the day that the decision was taken to close.

    Anyone who paid by Paypal may if they wish open a dispute - we will be verifying claims with our records to ensure that only those who have a genuine claim are making one. Trading Standards also advise that anyone who has paid by credit card may contact their card issuer for advice.

    All of our staff have been made redundant last week and we are not therefore able to offer telephone support at this time.

    As I have previously stated, I can be contacted at [email protected]. If any customer is looking for impartial advice they should contact the West Yorkshire Trading Standards Service.

    Please note that I cannot discuss individual complaints on a public forum or respond to any individual requests posted here.

    Daniel Janes, The Soap Tub.

    Leave a comment:


  • Caz
    replied
    I had the same problem with non receipt of an order from them about a month ago, and as I had paid by paypal, I requested a refund from them and got it instantly!

    Caz

    Leave a comment:


  • Annette McCann
    replied
    The Soap Tub owes me money!!

    Thanks for the above all. I too saw their notice on the wesbite. I spoke to Daniel janes the day before he went bust and he told he they weren't going bust. What a fibber!

    He is now making himself unavailable by telephone and email.

    It is my belief that he has been taking money for weeks now, maybe even months, knowing he was going bust, and with no intention of despatching goods or providing refunds.

    I will try to recoup my money, but the principal is galling. The Soap Tub's customers are mostly young women and children - a soft touch. They should be ashamed of themselves.

    Leave a comment:


  • Sheabutter Cottage
    replied
    Sorry to be the bearer of bad news - just saw this on their site:

    "
    CUSTOMER NOTICE
    04 September 2008
    We regret to inform customers that The Soap Tub has suspended trading today - 4.9.2008
    What to do next:
    We will be contacting those customers awaiting orders and will be seeking to ensure that customers are aware of how to make a claim.
    PLEASE LOG INTO THE MEMBERS BOX ON THE RIGHT OF THIS PAGE AND CHECK TO SEE IF YOUR ORDER HAS BEEN DISPATCHED BEFORE PROCEEDING FURTHER.
    The Soap Tub traded between 2001-2008 and we deeply regret and wish to apologise for any inconvenience that may have been caused by the decision to close.
    Daniel Janes
    [email protected]"

    Leave a comment:


  • nattynetty
    replied
    Annette, did you pay by credit card? If you did you might be able to get your money back through the credit card company. I have also read about people sending legal letters by registered post - sorry can't remember the details but someone else might be able to help - which quite often results in a refund or goods arriving.

    I think the worst thing is that they are still operating and taking people's money - maybe trading standards could help too.

    Leave a comment:


  • Annette McCann
    replied
    Problems with The Soap Tub

    Thanks for the Whois Search address. Got a phone number for it, which I used - guess what? no reply, no answering machine - just like the so-called 'customer helpline'!!

    I spoke to Daniel Janes two days ago - they are in serious trouble and my order has still not arrived, despite me chasing it up with Daniel Janes on numerous occasions now.

    I'll leave you to make your own conclusions: it's not rocket science, but it is very, very poor business practice to take people's money and not provide goods and services.

    "Barge pole" and "don't touch" spring to mind somehow....

    Leave a comment:


  • deedoo
    replied
    Just had this in so maybe you could try the contact details:

    new postal address:

    The Soap Tub, The Shop, 407 Bradford Road, Fartown, Huddersfield, HD2 2RB

    Tel 01484 453453 daytime

    01484 303445 All other times.

    www.meltandpoursupplies.com


    [email protected]

    Leave a comment:


  • goldieab
    replied
    Soap Tub

    This is quite worrying for people who are out of pocket.

    Although I do not use the Soap Tub (I have in the past and have found them to be 'trustworthy') but find the non-contact terrible and sympathise with those who have orders outstanding.

    I hope you find a resolution and get your money back quickly.

    I smell a rat!

    Leave a comment:


  • Peter
    replied
    I just got this after doing a search................
    [email protected] is
    a valid deliverable e-mail box address.
    You might like to look at http://www.whois-search.com/whois/www.thesoaptub.co.uk

    Leave a comment:


  • Annette McCann
    replied
    Originally posted by Daniel Janes View Post
    I would the first to acknowledge that there have been problems during our move and I think this thread is a good example of the sort of feedback that challenges a company when things go wrong.

    At this time I can be contacted on [email protected] if there are any problems while our network is being relocated to our new address.

    In an average year we proccess several thousend orders - and most of the time things go well -although I appreciate that this has not been the experience of those who have posted on this thread. It is though perhaps in the nature of things that threads like this tend to report our mistakes, and only very rarely our successes.

    I am more than happy to apologise to those who have experienced problems, and if anyone wishes to contact me via the email above, I will be happy to discuss/investigate any concerns.

    Daniel Janes
    Owner of The Soap Tub.
    Reply....

    Well, I've tried contacting you at that very email address three times now Daniel!!

    Can you explain please?

    I have also tried phoning you, and I note you no longer answer any of your telephone numbers, including your so-called "Customer Helpline"!!

    When I finally get my goods, the payment for which you cashed more than a month ago, I shall print an apology. However, at the moment, I am trying to recover my money.

    I have been using the Soap Tub for seven years now. What a shame it has had to come to this.

    Leave a comment:

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