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Printing palava

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  • Printing palava

    I was trying to get a banner printed for a market stall I was having last saturday, so I thought id go with a local supplier (trying to do that at the moment, best I can) rather than get one printed on the internet.

    So this print shop down the road, said it would be £50 plus £15 for the artwork, now daughter could have done the art work, but because of the short space of time I asked the guy to do it, on condition it was ready for Friday, I ordered it on Tuesday, sent him a photo to use on the banner and asked him to use the background colours from the photo for the whole banner, I sent this in an email with clear instructions on how i Wanted it set out and worded.

    He phones and tells me the artwork is ready to check, I was really busy so asked if he could email me the proof and id check it, no he wouldnt, I have to go in, so I went when he said and it was closed, went again it was closed, finally dashed out of work and saw it... well absolutely awful design nothing like id asked for. Then he tried to blame me saying that the photo had a dark border and he'd picked up the dark border to the rest of the banner but he had also totally not read my email and had done different wording. SO i said it wasnt right and I didnt like it, it wasnt what id asked for, then his wife started chiming in saying he'd spent hours on it!!! Hours! I could have done that in 10 minutes, which I said, So it ended with me agreeing to send another photo and he'd do another design, so Friday came and went with no call from him and I called down to the shop and it was closed AGAIN!

    So yesterday he phones to say my artworks ready, and I said well its too late and he says well its ready to see call down later, so I call down and guess what, no ones there.

    SO do you think im in my rights to say forget it:? ive not paid anything, I still need a banner but this is rediculous now
    www.rocksforfrocks.co.uk
    http://www.facebook.com/pages/Rocks-For-Frocks/230802980887

  • #2
    Originally posted by gbell View Post
    I was trying to get a banner printed for a market stall I was having last saturday, so I thought id go with a local supplier (trying to do that at the moment, best I can) rather than get one printed on the internet.

    So this print shop down the road, said it would be £50 plus £15 for the artwork, now daughter could have done the art work, but because of the short space of time I asked the guy to do it, on condition it was ready for Friday, I ordered it on Tuesday, sent him a photo to use on the banner and asked him to use the background colours from the photo for the whole banner, I sent this in an email with clear instructions on how i Wanted it set out and worded.

    He phones and tells me the artwork is ready to check, I was really busy so asked if he could email me the proof and id check it, no he wouldnt, I have to go in, so I went when he said and it was closed, went again it was closed, finally dashed out of work and saw it... well absolutely awful design nothing like id asked for. Then he tried to blame me saying that the photo had a dark border and he'd picked up the dark border to the rest of the banner but he had also totally not read my email and had done different wording. SO i said it wasnt right and I didnt like it, it wasnt what id asked for, then his wife started chiming in saying he'd spent hours on it!!! Hours! I could have done that in 10 minutes, which I said, So it ended with me agreeing to send another photo and he'd do another design, so Friday came and went with no call from him and I called down to the shop and it was closed AGAIN!

    So yesterday he phones to say my artworks ready, and I said well its too late and he says well its ready to see call down later, so I call down and guess what, no ones there.

    SO do you think im in my rights to say forget it:? ive not paid anything, I still need a banner but this is rediculous now
    As long as you put in your original written communication that it was dependent on time, you are quite within your rights to cancel without paying anything.. if you cant "prove" time is of the essence i.e. it was a verbal instruction, you might find yourself obliged to pay for the artwork, even if it was not to your requirement.

    Sad to say, you only "learn" these things through trial and error, but when commissioning anything bespoke, it is always worth being totally pedantic over time, artwork, delivery, size and anything variable.. I would also always put everything in writing, even the initial enquiry... lovely as it is to phone up, speak to a real person and chat about what you envisage the finished item will be like; in the end you save so much time heartache and at times grief by doing it more formally.

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    • #3
      I had all that in the email
      www.rocksforfrocks.co.uk
      http://www.facebook.com/pages/Rocks-For-Frocks/230802980887

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      • #4
        Originally posted by gbell View Post
        I had all that in the email
        Great, then just send a letter/email advising them that you do not require their services further as they have not met your requirements in terms of time.

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        • #5
          Gbell, Ive pm'd you.

          I went to have some photocopying done in my local town, I clearly said what i wanted to a lady(the usual guy that I truat wasnt in)and what i got wasnt what I aksed for and she actually had the cheek to make out that it was my fault!!
          https://folksy.com/shops/GrimmExhibition


          http://poisonedapplecraftuk.blogspot.co.uk/

          Poisoned Apple Theatre - Handmade Crafts on Facebook

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          • #6
            thanks seahorse
            www.rocksforfrocks.co.uk
            http://www.facebook.com/pages/Rocks-For-Frocks/230802980887

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            • #7
              I used to work for a Printing.com franchise, doing artwork for banners, business cards etc all the time.

              You're quite within your rights to say forget it, you're only really obliged to pay him for the artwork if you're intending to go somewhere else for the banner to be made per the proof you have.

              Wouldn't feel bad about it, I had customers all the time not wanting it in the end, the proof just gets screwed up and put in the bin
              My Website: http://www.endevajewellery.co.uk
              Twitter: EndevaJewellery

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              • #8
                I havnt even seen the proof yet! thanks I think ill not bother with them
                www.rocksforfrocks.co.uk
                http://www.facebook.com/pages/Rocks-For-Frocks/230802980887

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