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Anyone bought a phone from 3 mobile online?

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  • Anyone bought a phone from 3 mobile online?

    I've just received a skypephone S2 from 3 mobile today, and when I opened the postage bag, the box it comes in has the original seal broken and a new identical seal placed over the top of it. Am I just over-suspicious, or do you think I've been given a previously returned phone rather than a new one. I'm also a bit unsure because on the welcome letter it says that my phone PIN has been set to ****(four figure number, not 0000 as I've always had with new phones before). I'm just wondering if it's already been used by someone, hence the PIN number being set, or whether this is normal for this type of phone. Perhaps the seal had to be broken by 3 to set the PIN?

    We bought my daughter a different phone from 3 this year, and we didn't have this with hers, so do you think I'm right to be suspicious ( or am I just paranoid like my husband thinks!).

    I just wondered whether anyone else had had this with a new 3 phone?
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  • #2
    I would probably ask for a replacement just to be on the safeside, you'll still have your garauntee for 12 months etc but its always nice to have something new if you've expected something new! its probs a refurbished one that someones sent back previously.
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    • #3
      I would just ask the company.

      While we are on the subject, I bought my daughter a phone online from the Carphone Warehouse, and have had to take it back twice for repair. We took it to a local branch, they repaired it free (the warranty was 2 years) and she even got a courtesy phone to use while hers was in.

      I was really impressed. Also, we couldn't find the receipt, having just moved house, but they had all the details on their computer, so it wasn't a problem. Would highly recommend them.
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      • #4
        I phoned them yesterday actually. Apparently they sometimes get opened in the warehouse to check everything's OK before they get sent out, and the PIN thing is completely normal. So I'll take their word for it...it all looked new when I opened the box anyway.

        I think I was probably just being a bit over cautious...just had one of those months where if something could go wrong, it did, and I think I was just expecting more of the same!

        I've always been happy with Carphone Warehouse here too Wendy, just chose to buy this online because I could use Quidco to get a bit of money back (was being penny-pinching so it's my own fault really!)
        my website: www.thelittleglasskiln.co.uk
        twitter: www.twitter.com/littleglasskiln

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