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  • What would you do?

    My daughter had school photos, which came out lovely. We looked at the sample photo which is tiny and decided to buy a disc as we wanted to give it to all our friends and family. Recently I loaded the disc and looked at the picture and realized something was not right. Her strawberry mark which is on her face has been edited and looks like a faded bruise now. We are not please as this is part of our daughter who is 4 and not a blemish that a preteen might wish removed from the photo.

    I can see it from their side but I am fuming.

    Have contacted them requesting an unedited one do you think they would have it?

    Debbie
    my blog: http://debsjeans.blogspot.com/

    Facebookhttp://www.facebook.com/home.php#/pa...ls/48962246861

    my misi.me http://www.misi.me.uk/store_info.php?user_id=879

  • #2
    Hi again!
    I think you've done the right thing and hope you get the original photo back. Surely, otherwise you would have grounds for getting your money back and get another photo done?
    Helena xx

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    • #3
      Unfortunately not sure I would be able to get my money back as the say discs are not refundable.
      my blog: http://debsjeans.blogspot.com/

      Facebookhttp://www.facebook.com/home.php#/pa...ls/48962246861

      my misi.me http://www.misi.me.uk/store_info.php?user_id=879

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      • #4
        I definitely think that you have done the right thing in contacting them to complain... why would you want a photograph of your beautiful daughter editted by these people?

        At the end of the day, the people who you are looking to share your photos with love your little girl for who she is, and it is not the school photographers place to decide what should or shouldn't be covered up. It is people like this who make children/teenagers lives so difficult with regards to appearance.

        I hope that you manage to get this sorted out and get the original photograph.

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        • #5
          A colleague recently had her son graduate and removing "blemishes" was an optional extra in the photo packages, which I think is fair enough if someone has specified they want it done (afterall they do additional work).

          I think that you should be getting the original picture of your daughter and not an edited one if you didn't ask for it to be edited. I think it is completely right that you have complained otherwise they will continue to edit photos when not necessary. Stick to your guns.
          View my flickr

          'I am sure it must hurt your eyes to work filigree by candlelight.' - Jane Austen

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          • #6
            I agree totally, it is out of order to remove a so-called blemish without permission. This may cause your daughter to become self conscious if she feels others view it in a negative way, even if those who love her tell her it is ok.
            If you do not get any joy I would threaten to take their behaviour public which could cost them business at other schools - not everyone wants airbrushed 'perfection'.

            I hope you get it sorted out, well done for taking a stand
            Terry xxx
            You can't have everything. Where would you put it all?" - Steven Wright
            Website Twitter Facebook Blog Folksy

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            • #7
              The discs are maybe non-refundable but I would expect them to send out a new disc with the appriopriate photographs free of charge!

              Stick to your guns!

              For the first three years of school every time my daughter had her photograph taken she had hurt herself the night before and had a big black eye (once she fell out of the bunk beds, then she walked into the sweetie van and the last time she had a fight with a boy at school and he punched her) It has become a standing joke now and they never edited mine!
              My Website www.rheadesigns.co.uk

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              • #8
                Thanks everyone will keep you posted on how I get on sent them a note quiet late today so hopefully hear from them before the end of the week or with be sending letter.
                my blog: http://debsjeans.blogspot.com/

                Facebookhttp://www.facebook.com/home.php#/pa...ls/48962246861

                my misi.me http://www.misi.me.uk/store_info.php?user_id=879

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                • #9
                  No wonder you are mad. How dare they edit photographs of your daughter. Her birthmark is part of her and what makes her the unique gorgeous little girl that she is. You should expect an apolgy and either a copy of the disc unedited or a free photo session to retake the pics. Look forward to hearing how you get on.

                  www.littlebead.blogspot.com
                  www.twitter.com/littlebead

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                  • #10
                    Hope you get positive news, you should do! Good luck
                    Facebook page, Cottage Charms & Cards: http://www.facebook.com/update_secur...20677888001883

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                    • #11
                      HOW DARE THEY!!!!!!! oooh it makes me mad how people are so unfeeling and interfere!!!! I had a school photo done (way back before digital and airbrushing etc) and I had a cold sore at the time. I would have loved for that to have been edited out, same with spots etc. But a birthmark???? as everyone above has said, this is part of who your daughter is, how dare they take it upon themselves to decide that this is an imperfection that needs to be edited. While they were at it why didnt they change the children's eye colour and hair colour to suit what they think would be perfect!!!!

                      I'm glad this hasnt happened with my children's photos, I think I would go well and truly overboard!!

                      You get em girl, I'm right behind you
                      Diane
                      Reach for the moon-if you miss-you'll still be amongst stars




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