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  • Contacting people on websites

    I couldn't stop myself having a mini rant on another thread but it threw up something that could stand a bit of discussing.

    The situation - you spot something on a website and want to ask a little question before you buy.
    I just want to have a mini conversation like you would in a shop, market or craft fair with the person behind the counter.

    What I encounter -
    because of spam and stuff the website builder/owner has put in security features......so I can't just email them I have to.......
    apply for a pass word,
    fill in a form asking for my phone number and address
    and the bit that drives me dolally - my email address (it's at the top of my email!!!!!)
    and even worse - do it twice!
    and not so bad - type out this wibbly wobbly number that pops up in this box

    The result - I can't be bothered and e-walk away to another site that is simpler and more human friendly to use.

    So the questions are - should a website owner / builder put such security things in?
    And how do you react when you encounter them?

    AnnieAnna

  • #2
    I agree with you.
    I will not give out my address, phone number etc., especially if I only want to ask something like " do you do it in blue!"

    I will do a look up of the website, if I can't find out who/where they are, as is required by law, I walk away.

    Spam is a problem for all of us, I always check my spam box, on more than one occasion I have found genuine emails in there, on that was someone wanting to place a huge order - good job I didn't miss that!

    Jane
    www.just-soaps.com
    Twitter JUSTSOAPS
    FB www.facebook.com/pages/Just-Soaps/258910018463
    Natural Handmade Olive Oil Soaps and Skincare free from SLS, Parabens, and other Nasties

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    • #3
      Yes, it is annoying! I tend to leave the site quicker than I arrived.
      Gail x

      My Blog: http://gailburtonart.blogspot.com/

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      • #4
        If its a uk site then its against the law not to supply a email address however you can hide it deep in the site somewhere..

        I mentioned many times that if you can't /hard to contact about a sales then think what would happen if something is wrong.. no phone number address = no sale from me ever!
        .


        Promote your craft site today : Add Your CRAFTS
        (£5.50 a month or £50 per year)

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        • #5
          That address on your website bugs me.
          People have lurked on forums, seen when my friends (several different ones) were away at fairs, and burgled their houses - obviously taking the tele and not their soaps....or wooly hats .
          I have been burgled. It was not nice....
          Actually it was hilariously funny because the policeman said "I have some very bad news. They have made a right mess of your dining room." At the time I was childminding and we'd have 'lets all make something days'.
          Whisper - I'd gone out before clearing up ............

          I wonder if I could say I'll give you my address after you've gone through an obstacle course made up off all the things that drive me bonkers then if I was burgled I'd have a little feeling of revenge......

          AnnieAnna

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          • #6
            Annie, I have sent you a pm

            Jane
            www.just-soaps.com
            Twitter JUSTSOAPS
            FB www.facebook.com/pages/Just-Soaps/258910018463
            Natural Handmade Olive Oil Soaps and Skincare free from SLS, Parabens, and other Nasties

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            • #7
              Burying the address on the website - care to share how? Is not white writing on a white background rather naughty? I thought of writing so small you need a magnifying glass - at least I'd make the burgler work for their money.
              I hasten to add (and all my customers will support me) that once I sniff a sale I have no hesitation in giving out my address......and chatting to them.....I bet they wish I'd shut up sometimes
              AnnieAnna

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              • #8
                which site are you talking about Annie?

                Jane
                www.just-soaps.com
                Twitter JUSTSOAPS
                FB www.facebook.com/pages/Just-Soaps/258910018463
                Natural Handmade Olive Oil Soaps and Skincare free from SLS, Parabens, and other Nasties

                Comment


                • #9
                  Sorry - words are weaselly.
                  When I said "That address on your website bugs me." what I meant was - the law stating you must have the address of the person running the business written up on a page on their website..........makes me very anxious and I think it's a bad law and who ever thought it up didn't think things through and I'm very annoyed with my member of parliament for voting it through (if he/she did).

                  I can see what you might have though, Jane. I didn't mean anything vaguely personal to anyone. I apologise profusely if I've upset anyone and for marmalising the English language.
                  Annieanna

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                  • #10
                    Originally posted by AnnieAnna View Post
                    That address on your website bugs me.
                    People have lurked on forums, seen when my friends (several different ones) were away at fairs, and burgled their houses - obviously taking the tele and not their soaps....or wooly hats .
                    I'm a bit lost how this would work ?

                    So you have an address on a your site.. You say your going to a fair and what ? state no one else is going to be in the house ?

                    I can't link the two together ?

                    Wouldn't it be easy just to knock on someone door vs lurking on forums ?

                    Maybe I'm wrong but my brother does fairs and his wife never goes nor his baby so unless someone states "no one is going to be in my house from 9am till 9pm" I just can't link the 2 together...

                    Sorry if i'm miss understanding this?
                    .


                    Promote your craft site today : Add Your CRAFTS
                    (£5.50 a month or £50 per year)

                    Fun new blog: Snowboard Stuff

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                    • #11
                      This can be overcome by putting "contact address" or "business address", we all hand out cards at fairs etc, we, or certainly I want customers to know where I am based.

                      Must go, got to get to an event, I shall be out until 5.00pm - rest of family at home make the rotwiellers day and try and burgle me

                      Jane
                      www.just-soaps.com
                      Twitter JUSTSOAPS
                      FB www.facebook.com/pages/Just-Soaps/258910018463
                      Natural Handmade Olive Oil Soaps and Skincare free from SLS, Parabens, and other Nasties

                      Comment


                      • #12
                        Which site? - I was just talking generally. I made a load of sites for friends before the address must be on the website law was passed.
                        I'm updating them, but as some of my friends are 'little' people working out of bedrooms, they don't want their addresses to be given out to the world - just to genuinely interested people and you can usually tell who they are by what they ask you in an email.
                        AnnieAnna

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                        • #13
                          Ah ha My friends with growly dogs that can't come to fairs are very happy to have their addresses on their sites.
                          I'll soon be babysitting a rescued could sit in your hand when rescued now as big as a cow, soppiest, dog you have ever met. I'll change his name to Mr Rottweiler, then I'll relax.
                          Annieanna

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                          • #14
                            On my own website, I don't put in all these securityy anti-spam devices because I think it turns people off. As a customer I hate it - so why would I inflict it on my own customers?

                            What I do have is a 'smart' mailbox which sieves out likely spam messages from 'real messages and that really helps me to be sure that what I'm replying to is genuine. The spam I get is either pornographic or someone who wants me to look after a couple of million whilst they get out of the country ..... I mean so obvious that no 'half sane' person would be drawn in by it.
                            Julia

                            Website: https://www.etsy.com/uk/shop/JuliaYo...=hdr_shop_menu
                            Facebook:
                            https://www.facebook.com/JuliaYorkDesigns?ref=hl
                            Blog:https://juliayorkdesigns.wordpress.com

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                            • #15
                              I use sky broadband and I never get spam - well, I do but sky just filters it, it's great! Every now and again I have a quick gander to see if any genuine ones have slipped though, but they never have.
                              Gail x

                              My Blog: http://gailburtonart.blogspot.com/

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