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  • Card Readers

    Hi, Do any of you have experience of mobile card readers to use at events? I've looked at the Paypal Card Reader which is £99 to buy and 2.75% per transaction. Is this a good deal? Are the usual Paypal fees added on top of this or does the 2.75 replace those fees? Are there others I should look at? And finally (sorry for all the questions) what happens if there's a poor phone signal? Any advice would be gratefully received. Thanks, Marion

  • #2
    Hi can't help but am interested as to what response you get to this. thanks

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    • #3
      Earlier in the year we had a thread on this forum where we were comparing all the different gizmos for taking card payments. We need folks to pop up and report on how they got on.
      I was waiting for the PayPal reader. £99! They must be having a laugh! The others were for free or £20 but you got your money back if you used it.
      I have a Chip and Pin machine which officially costs around £200 but really costs £400 (they are so good at forgetting to tell you about the hidden costs!).

      My Chip and Pin machine roams around looking for a signal and has never let me down. My phone, which only uses one network, doesn't work underground or on a high security airbase. (Why am I selling in those places, I hear you ask. Because I'm weird, is my answer.) (Or that's where people offer me loadsamoney )

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      • #4
        everyone i see at events is moving to worldpay https://www.worldpayzinc.com/take-secure-card-payments/

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        • #5
          Thanks Everyone - I'm definitely going to look at worldpay. Paypal Here charge £99 for the machine then 2.75% plus 20p per transaction. iZettle are also £99 to buy and 2.75% (but I don't see 20p added unless I'm missing it). These are for "chip and pin" cards, higher charges for other types of card. Worldpay are cheaper to buy the machine @ £59.99 and 2.75% per transaction (again, I don't see any 20p). So I think I'll go with Worldpay. Does anyone know what the battery life is for the device? I'm trying to decide whether to pay £20 for electricity at a 3-day event. Thanks everyone - this forum is great!

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          • #6
            Only for my Chip and Pin Machine: if I switch it off when not using it it lasts 5 days at least. I've not been to a fair that's longer than that so don't know how much longer the battery would last.
            Are you dependent on your phone? Now mine only lasts a day.
            Is it a weekend fair? Where are you staying overnight? I've become evilly sneaky. If I'm having a meal in a pub, I sit by a plug (usually at ground level) and charge up my phone while I'm eating. I thought I was being awful but my DH calculated it only costs 2p to charge a phone .

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            • #7
              I'm coming home in the evenings as it's a local affair. So really I just need both phone and reader to last from about 9 - 6 each day. I'll take a chance and not book the electricity. Thanks!

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              • #8
                Hi all, I've posted on seceral threads previously that we have izettle, and have had for some time now. This is an attachment that plugs into my iphone and enables me to take most cards. Have had it for some time so it didn't cost me anything but understand there is now a small upfront charge although you get a credit for the same amount against your charges. Its signature for mastercard and via the customers own phone for Visa. Did the latter for the first time on Saturday and never had any problems. Can only say as I find and that I wouldn't be without it now - we've never lost sales and we have certainly gained some because of it.

                Never been any doubts about customers signing on my phone. Never had any delay in payment from izettle (Saturdays payment received in bank today - perhaps not super quick but certainly acceptable).

                No contract so will be looking round at others and costs 2.75% + 20p per transaction but these will come down if we increase the amount of sales.

                Only down side is no phone signal no service but I assume thats the same with a lot of these gadgets. First thing I do when setting up is to check the signal strength on my phone.

                As with everything I think you just have to find one you are happy with and go with it. I don't do the volume of sales by card to worry about the odd .25% on a a charge so will stick what I'm comfortable with.

                Any questions let me know and happy to answer them on open forum for the benefit of all.

                David
                www.panachegifts.co.uk

                http://www.facebook.com/pages/Panach...60271863992797

                Twitter @PanacheGifts

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                • #9
                  Thanks David - that's really helpful. From what I could gather today both the paypal and izettle devices are now £99 to buy with 2.75% charge (I think paypal is also + 20p but not absolutely sure). Worldpay is £59.99 to buy and 2.75% so I will probably go with them. I'm very grateful to everyone for replying - thanks! Marion

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                  • #10
                    [QUOTE=rosecottage;593170]Hi all, I've posted on seceral threads previously that we have izettle, and have had for some time now. This is an attachment that plugs into my iphone and enables me to take most cards. Have had it for some time so it didn't cost me anything but understand there is now a small upfront charge although you get a credit for the same amount against your charges. Its signature for mastercard and via the customers own phone for Visa. Did the latter for the first time on Saturday and never had any problems. ]

                    I got the free iZettle months ago but have not yet used it successfully at all! I only had one Mastercard customer, and it wouldn't take her card as she was from Denmark as it only takes UK cards. Most customers want to use Visa, but do not have a Smart Phone, which is required for them to accept the transaction. The one time I had a customer with a Smart Phone, he tried to put his phone number in but it wouldn't accept it without the 0044 UK code, which we didn't know at the time so the transaction failed.

                    I have to say I'm very very disappointed with iZettle.
                    Daesul

                    http://www.clairemanwani.com
                    http://www.folksy.com/shops/clairemanwani
                    http://www.etsy.com/uk/shop/ClaireManwaniPottery

                    Comment


                    • #11
                      Originally posted by Daesul View Post
                      I got the free iZettle months ago but have not yet used it successfully at all! I only had one Mastercard customer, and it wouldn't take her card as she was from Denmark as it only takes UK cards. Most customers want to use Visa, but do not have a Smart Phone, which is required for them to accept the transaction. The one time I had a customer with a Smart Phone, he tried to put his phone number in but it wouldn't accept it without the 0044 UK code, which we didn't know at the time so the transaction failed.

                      I have to say I'm very very disappointed with iZettle.
                      Hi Daesul, haven't had any such problems yet although the volume of transactions does remain low. Customers still seem to attend events we go to with plenty of cash. Someone else has told me that if she has a VISA customer without a suitable phone she puts her own phone number in for receiving the text so the customer completes the transaction on her phone. Haven't done that myself but might be worth a £1.00's fictitious transaction to see if it works.

                      With technology changing as it is I'm sure we'll see more and more alternatives becoming available over the coming months and years.

                      David
                      www.panachegifts.co.uk

                      http://www.facebook.com/pages/Panach...60271863992797

                      Twitter @PanacheGifts

                      Comment


                      • #12
                        Originally posted by rosecottage View Post
                        Someone else has told me that if she has a VISA customer without a suitable phone she puts her own phone number in for receiving the text so the customer completes the transaction on her phone. Haven't done that myself but might be worth a £1.00's fictitious transaction to see if it works.

                        David
                        Hmm, might give that a try - I had considered it but wasn't sure how I could run the iZettle app on my phone and respond to a message on it at the same time! Maybe the lady concerned has two phones?
                        Daesul

                        http://www.clairemanwani.com
                        http://www.folksy.com/shops/clairemanwani
                        http://www.etsy.com/uk/shop/ClaireManwaniPottery

                        Comment


                        • #13
                          I hadn't realised the customer had to have a smart phone. Is that the case for Worldpay too? Marion

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                          • #14
                            I don't think so Marion - Worldpay give you a proper card machine, iZettle is a gizmo that fits onto your smart phone.
                            Daesul

                            http://www.clairemanwani.com
                            http://www.folksy.com/shops/clairemanwani
                            http://www.etsy.com/uk/shop/ClaireManwaniPottery

                            Comment


                            • #15
                              I would like to share my experience with Paypal here. The Card Reader gadget looks robust and professional and, on the face of it the app is very easy to use. The reader connects to the phone via Bluetooth. The item is added in the app which then tells you to put the card in, you check the amount and ask the customer to enter the pin number. After this the phone connects to authorise the payment. This is fine if you have a good, robust signal.
                              However where I was yesterday the signal went from good to 1 bar. I tried to process several transactions, most of which failed. A couple of times, I got the message that it had failed so I put it through again which worked. Another time I got a cheque from the customer. When I checked my account later I discovered that transactions that had appeared to fail hadn't so I had duplicates and ones where I had cheques as well. It appears that the app could not cope with an intermittent signal and was giving incorrect status about the transactions. This was highly embarrassing for us as a business and I have had to spend today sorting out the issues.
                              Going forward I have written to Paypal and will be returning the reader and I intend to get the WorldPay option for when we go to our next show.
                              So, my advice is NOT to use the Paypal reader if the connection is not reliable.
                              Julie and Beverley - JuBerry Fabrics & Designs
                              JuBerry Website
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                              Etsy Shop
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