Hi all,
I'm looking for ideas/advice regarding offering a bespoke service. I offer custom made items which can take a few days to process, the problem I'm having is getting this message over to the customers. I'm obviously failing to convey this message clearly enough as I've had a number of people ask where their item is before I've had chance to make it.
I'm wondering if any fellow crafters have similar issues and more importantly does anyone have any suggestions regarding ways of making it clearer to customers. It is worth mentioning that I sell both online and from a physical location, it's the online side of things where things fall down. I have a chance to talk to people in store.
Any help is greatly appreciated
Kev
my website is here : handmade personalised silver jewellery
I'm looking for ideas/advice regarding offering a bespoke service. I offer custom made items which can take a few days to process, the problem I'm having is getting this message over to the customers. I'm obviously failing to convey this message clearly enough as I've had a number of people ask where their item is before I've had chance to make it.
I'm wondering if any fellow crafters have similar issues and more importantly does anyone have any suggestions regarding ways of making it clearer to customers. It is worth mentioning that I sell both online and from a physical location, it's the online side of things where things fall down. I have a chance to talk to people in store.
Any help is greatly appreciated

Kev
my website is here : handmade personalised silver jewellery
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