I received an email today from someone who bought one of my mirrors from Ebay, but on arrival the mirror is cracked in 2 places. Obviously it wasn't like this when I sent it so must have happened in transit. He asked what needs to happen about this so I explained he needs to make a claim through Royal Mail, as the mirror was covered up tp the cost of £34 (he bought it for £30. The buyer has emailed me back to say he is disappointed with my response, but I don't feel I am being unreasonable.
From personal experience of making a claim through the postal service, they ask you to send them the packaging, photos of the damage and proof of postage. As he has the packaging and mirror, the claim needs to come from him. I have offered to send / email him the proof of postage and explained why he needs to make the claim. I have explained the he will be sent a pre=paid envelope to attach te the parcel so will not need to pay postage.
Am I being unreasonable? I don't think I am but the way he has responded has made me feel quite upset.
From personal experience of making a claim through the postal service, they ask you to send them the packaging, photos of the damage and proof of postage. As he has the packaging and mirror, the claim needs to come from him. I have offered to send / email him the proof of postage and explained why he needs to make the claim. I have explained the he will be sent a pre=paid envelope to attach te the parcel so will not need to pay postage.
Am I being unreasonable? I don't think I am but the way he has responded has made me feel quite upset.
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