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  • Carft Fairs and Personalised Items

    Hi, we are attending our first craft fair next week and we sell some personalised items. We are unable to make the items there so we have produced some order forms. What to you do about payment, do we take a deposit and the balance through our website when the item is ready or do we ask for the whole amount on the day they order?
    Any advise welcome.

    Thanks
    Helen
    Helen

    www.soapangels.co.uk
    http://soapangels.blogspot.com/
    http://www.etsy.com/shop/hels1

  • #2
    For anything that is personalised I would take a 50% deposit, give a receipt and say you will invoice them for the full amount payable before despatch/delivery. Also let them have a copy of the order form with the terms and conditions on, get them to sign that details are correct and they accept the T & C.

    I have been to craft fairs and paid a deposit quite happily, this will also cover you should they change their minds. Only offer a refund if you have not started the personalisation bit, if started no refund.

    If you are straight up and open at the start of the trasnaction I do not think you will encounter any problems.

    Comment


    • #3
      Thanks Carloine that's geat advice. I am going to amend the order forms now.

      Helen
      Helen

      www.soapangels.co.uk
      http://soapangels.blogspot.com/
      http://www.etsy.com/shop/hels1

      Comment


      • #4
        good Luck and hope you get lots of sales

        Comment


        • #5
          Hi,

          I don't offer personalised items, but I do offer to adjust jewellery for the customer if it's not quite right. I'm done this at craft fairs 3 times now and on each occasion the customer was happy to pay the full price. None of them would take a receipt, just a business card with my details. If a customer is happy to order something, you'll probably find they are willing to pay the full price up front.

          Carol
          Sparklez.co.uk
          Handmade Jewellery

          Comment


          • #6
            Mmmm that's a good point Carol. It would be easier for them and us if they paid the full price up front. I am sooo confused now.

            Helen
            Helen

            www.soapangels.co.uk
            http://soapangels.blogspot.com/
            http://www.etsy.com/shop/hels1

            Comment


            • #7
              We take a deposit that covers the cost price of the item, then if they dont compleat you havent lost out

              Comment


              • #8
                Thanks for all your advice it really is great for those of us just strating up to have experienced people willing to give their advice.

                Helen
                Helen

                www.soapangels.co.uk
                http://soapangels.blogspot.com/
                http://www.etsy.com/shop/hels1

                Comment


                • #9
                  I take orders for personalised crafts too.
                  I've always found people happy to pay up front - after all that's what they do on ebay, ebid, or any online shopping etc
                  http://www.samigailsgifts.co.uk/
                  Handmade personalised gifts for all occasions created by the art of pyrography
                  My Facebook

                  Comment


                  • #10
                    Originally posted by samigail View Post
                    I take orders for personalised crafts too.
                    I've always found people happy to pay up front - after all that's what they do on ebay, ebid, or any online shopping etc
                    Yep you are right there, I never thought of it like that.
                    Helen

                    www.soapangels.co.uk
                    http://soapangels.blogspot.com/
                    http://www.etsy.com/shop/hels1

                    Comment


                    • #11
                      Originally posted by Sparklez View Post
                      Hi,

                      I don't offer personalised items, but I do offer to adjust jewellery for the customer if it's not quite right. I'm done this at craft fairs 3 times now and on each occasion the customer was happy to pay the full price. None of them would take a receipt, just a business card with my details. If a customer is happy to order something, you'll probably find they are willing to pay the full price up front.

                      Carol
                      Yes i take my tools so that i can adjust pieces to suit different people
                      MISI - http://www.misi.me.uk/store_info.php?user_id=741

                      Comment


                      • #12
                        Yup me too - I take full payment upfront on the day. I typically ask this for online commissions, too, unless I know the person in question.
                        Cheers,
                        Scorch

                        Scorch's Pyrography : www.scorchpyro.co.uk
                        Crafts on Flickr : http://www.flickr.com/photos/tanniso...7606138937826/

                        Comment


                        • #13
                          Me too, i ask for the full amount when they order. Otherwise, you get people who change their mind without telling you and you loose out.

                          Also think about postage costs.
                          At the last fair i did, i sold 4 items that needed to be made at home and then sent on. People paid up front and didn't mind. But when i got to the post office to post them i found that i had lost out and made them for nothing in the end. Just something to remember in the future.... we learn by our mistakes!!!!
                          Quirky items from a MAD family.

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