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  • Cancelled Event Advice Please

    Hi,

    I was due to attend a Local country fair and the event has been cancelled due to the bad weather. The organiser was extremely rude to me when I asked about getting my Money back.
    He said I was not guarenteed to get it back and hung up!!

    I am extremely upset as I paid £60 for 1 day and only booked it last week after humming and harring as I have never paid that much. The bloke had actually pursuaded me and now it looks like I won't get it back!!

    Any Advice would be much appreciated and also has anyone ever had dealings with these people before..........http://www.garden-festivals.co.uk/sw...untry-fair.php
    Rach

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  • #2
    What a pain - just looking at the website link you put on it look as if they pay you back for tickets booked if they have cancelled it - see red bit:

    quote:
    Disclaimer
    The organisers reserve the right to make changes to the attractions is necessary. Certain attractions are subject to operational duties, Defra restrictions, contracted media duties, technical problems and weather conditions at the showground and elsewhere. This is not an air show. No refunds are given EXCEPT if the event is cancelled. The organisers cannot be held responsible for trade shows not setting up or finishing early in bad weather. All information is correct at time of going to print


    Did you have any similar terms sent when you booked.. ? Its pretty poor if they didnt send you anything but dont give up - write to them or contact CAB !
    Mel

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    • #3
      Doesn't sound right. Normally round here it is no refund unless the organiser cancels i.e. if you cancel late and the stall cannot be relet then you would not expect a refund, but if the organiser cancels then you would expect a refund (maybe not a full one if expenses have been paid out, but........)
      Cynthia
      http://iforjonesdesigns.website.orange.co.uk

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      • #4
        Yes I saw that on the website and was even more shocked by the approach the organiser took.
        He had left me a message on the answer phone to say it was cancelled, no mention of refund, so rang back and he said he could not guarentee a refund and was busy getting hold of people from scotland etc.
        I said I appreciated that, but just a glimmer of hope was all I was after and he just said I would have to wait and see before hanging up!!

        He was soo brash and rude!!

        Just puts me off ever bothering with large events again!!
        Rach

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        • #5
          I would put your request in writing referring, with a copy of the T & C, ask for the refund by return of post, then allow about 10 day.s. If still nothing a trip to the CAB would be in order and they will probably write for you. It sounds to me as if he cancelled the event but has still got to pay for the site. It may also be worth seeing who the sponsors are as this attitude will not help them either.

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          • #6
            That's awful and you should get a FULL refund - if you don't, I would take it further. I don't know whether CAB would be any good, but I'd definately ask trading standards. I've found them to be helpful in the past over issues.

            They'll be able to tell you where you stand and the steps to take to get your money back.

            The organiser, if insured, may have had the option to pay extra (think it's £20 with my insurer for single event) in case they had to cancel due to bad weather.

            I would be back on the telephone and ask to speak to someone else. He may the event organiser, but he should have help around him. It may be that he's paid out a lot, not insured so is losing a lot of money and is therefore stressing as men tend to do but coming accross rude!!!!! (sorry guys, I know us girlies do it too!) By speaking to someone else, they may be able to give you more information as they're not in the thick of it so to speak. Either way, I wouldn't hang up the phone without a guarantee of your money being returned - ooh, and if you have a recorder on your mobile, try record the call so you've evidence if needed!!
            Carrie xx

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            • #7
              Thanks for the advice. I will be following this up, but I am going to leave it to Monday, so hopefully the guy will have chilled a bit!!

              I am not letting this drop as I really cannot afford to lose that sort of money and was really worried about spending that much in the 1st place!!

              Will keep you upto date of what happens!!

              Also remember the organisers in they are doing events near you!!
              Rach

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              • #8
                Um, you may want to point out to him that you had a contract - you paid £60 for a spot at a fair...he has failed to provide that (HE CANCELLED IT) and so he has broken the contract and you are entitled to your money back.

                I agree with sending a letter asking for a refund by return of post (send it recorded delivery). There are some guidelines about how to do it but I'm not entirely sure of them, but I believe you have to give them a reasonable date to return your money by and tell them if they don't pay by that date you'll start small claims proceedings against them. (which is pretty easy to do, will cost £30 but I think you get that back when you win)
                http://www.craftynclothy.com

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                • #9
                  In any contact made with organizer I would point out that his disclaimer is legally binding as they cancelled the event.
                  It may be worth contacting any other crafters you know who were doing the same event and see what kind of answer they got from the organizer.
                  Cinderella is proof that a new pair of shoes CAN change your life !!

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                  • #10
                    I had an event cancelled yesterday - water-logged showground - and although I will be getting a full refund, the organiser said that they have hundreds of cheques to issue, so have had to order extra cheque books - and so the refund may take a couple of weeks to arrive.

                    I'm just thinking that maybe demanding a cheque by return of post might be impossible for him and/or might enrage him further. Could be worth trying the kindly, understanding, sweet approach rather than the all guns blazing.

                    Just a thought and fingers crossed for a satisfactory outcome.
                    Lesley
                    Web: http://www.coburgcrafts.co.uk
                    Blog: http://coburgcrafts.blogspot.com/
                    Etsy: http://www.coburg.etsy.com

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                    • #11
                      Hi

                      I rang another exhibitor last night and she was fuming also. The organiser was extrememly rude to her also, but wait until you hear this.........She is still waiting for a refund from a cancelled event last MAY.

                      She booked the 2 fairs in January and now both have been cancelled!!

                      The organiser said he would contact her in the week!! She is not holding her breath!!
                      Rach

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                      Folksy

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                      • #12
                        I think you should both get together and see him in the small claims court!! There must be loads of exhibiters who have been let down and not got their money back from both fairs, I think getting in contact with as many of them as possible and maybe all chipping in for a Solicitors letter would probably be a good start and then take it from there. Selina

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                        • #13
                          After the cancellation of the May show the organisers issued a statement.
                          You can find it here
                          http://www.garden-festivals.co.uk/ca...uth-wirral.htm

                          John
                          I follow the "Way of the Clay"
                          http://www.lockettpots.co.uk

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                          • #14
                            Whatever the organisers and their insurers are 'working' to do is no excuse for rudeness. Selina

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                            • #15
                              Really hope you get your money back. THey have broken the contract. Only thing is the organiser will have lost out a lot presuming they did advertising, hiring equipment etc. So maybe they are reluctant to give money back to everyone as they will be the losers.

                              Good luck, I hope you get everything back,

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