file manager/hosting help

[gbell]

I host my site with pixel internet, at first they seemed ok but now their support is really just useless, they keep telling me things are outside their remit and i have to make sure everything goes into the public_html file

which is fine, but i cant seem to get it in there!

ok questions..

I have an existing site hosted there, I am uploading a completely new site, so I have uploaded the site from dreamweaver using the "put" option, so the new site is sitting there with the old... should I have deleted the old one first??

Using the "put" option has put the files in the wrong folder, normally its ok to move them into the public_html, but they dont seem to want to move.

I have a back up option, should I back up the whole thing, delete whats there and start again? deleting scares me!

many thanks

[Extra Special Touch Gifts]

I wish I could help!!

All I know is... that when I update my website... (through filazilla) I delate all of the old website and uplaod the new version.

I find this works better than updating some files and not others.

Don't know if this helps??

hx

[tipsylipsy]

Oh blimey don't know enough about this to help you either but I also completely delete my old site before uploading the new one - not recommending you do that though on my rubbish advice!!! I'm sure someone will be along soon who knows what they are talking about

hope you get it sorted

[Bath-Bomb.Com]

I don't use Dreamweaver or Pixel so I might not be much help but based on what I DO know ;)

* Does Dreamweaver not have an option to upload only the altered files? Or perhaps replace or something along those lines?

* I wonder if your new site is saved in a folder of some kind that your Public_Html folder isn't recognising so is allocating it as a child and putting it into a folder (Public would be the 'parent' folder and any sub-domains or file folders would then be the child of that parent)...

* Do you have any options to upload the new site to a specific URL - for instance YourDomain.com/public_html rather than YourDomain.com/public_html/folder - check the address where the new site has ended up and see if it looks like the first example (or similar) rather than the second...

Hope this helps

Jude x

[gbell]

:mummy: thanks ! Yes i think thats whats happening - its gone into a folder within a folder

I could try it the other way, using the file manager to upload?

[gbell]

ooo I sent a grovelling email to pixel and I think someones tinkering with it as i type:sm:

[gbell]

I only went and deleted the whole of the public folder by mistake:mf:

I am in sooo much trouble with daughter:mummy:

[tipsylipsy]

oooops thats the sort of thing I would do - lol!

[gbell]

got the basic site uploaded, sorted out the uploading problem - just need to get all the pop ups sorted now, its never ending:mad: