Wheres my order?!

[Seahorse]

I placed an order about 3 weeks ago for a more than usual sum but not a fortune to a company that had helped me out alot with my questions via email, getting lots of helpful replies on a regular basis.

They said it would be 2-3 weeks, fair enough.

I got impatient and emailed them asking if it would still be 3 weeks, by then it had been 2 weeks and they emailed back saying id get them the next day which I thought was nice and a welcome surprise.

All I got the next day was an invoice letter.The order has been paid for as I can see from my banking details.

I have emailed them a number of times since just being friendly and saying ' hello, the order isnt here, any updates' etc

No reply.

It has now been the full 3 weeks.

This morning I faxed them, no reply, either by fax or email.

My question is, at what point do I phone them up and get nasty?

Its a bit odd as they had always replied before.
Ive made it clear I dont mind waiting but Im just curious as to why the order hasn arrived if someone said that it would arrive early.

Whadayathink?

[0103media]

IMy question is, at what point do I phone them up and get nasty?



You could be nice the first time on the phone ???

[nattynetty]

My question is, at what point do I phone them up and get nasty?


If I was you I'd ring them just to actually get a response from them, they can choose to ignore emails etc but can't blank you on the phone (hopefully!) but don't get nasty with them just yet cos it's probably just lost in the post.

If it is lost then it's the companys responsibility to claim compensation so you shouldn't be out of pocket

Agreed tho about the shocking customer service, ignoring you like that is just plain rude.

[Seahorse]

Especailly as they had been so chatty before.
Luckily Im not in a business where I need the order here and now but if I were id be getting worried.

Im not really a nasty person and me being angry is quite funny as I have no idea what to say.So so far i have been pleasent an will continue to do so for this week, I may open a can of whoop*rse on them next week tho.

Odd how I got the letter but no order.

[Craft Cellar]

That is pretty poor service. I agree, ring them and get some real answers and if they seem to be fobbing you off then ask for a refund and order elsewhere.

[Trinity]

I agree with the others and would give them a quick phone-call, that way you can don't have to hang about waiting for a reply to an email.

[Fran]

Agreed with everything said about making phone call

[Seahorse]

Just sent an email saying can i have an update by the end of the day or i can call you next week.

Still pleasent tho slightly threatening.

[tjc designs]

Again pretty much agree with what has already been said - the sad thing is though sometimes you have to be a bit more forceful to get an answer if you are too nice they will think they can push you around a bit etc... I would have been very worried if I was told that an order was going to be with me and it was not after a specified amount of time especially if I had already paid for it - Have you dealt with them before?

If not then ring them straight away - you do not have to be nasty but you can make the point that you are unhappy with the length of time your order is taking and next time you would appreciate a call or at least an email informing you if there is a delay. I am always happy as long as the communication is kept going - delays happen; that is business and if they let you know then you can let your customers know etc... but if there is no communication then that is when I get cross!!!!

Good luck with it and I hope it gets sorted out soon.

Happy Crafting Wishes

Traci x :)

[Seahorse]

Yep, il call them but im such a scaredy cat.

[Seahorse]

Surprise surprise.
Ive just got a reply.
They say they have just seen my fax which Im more than sure i sent on Thursday last week!

Apparently the PO carded me on the 12th and 13th of April.
There hasnt been any sign of any card.But Ive been given a consignment and phone number to arrange for delivery.

[Seahorse]

Ahh, my parents said theyd go see if they could pick it up for me.

The advantages of having retired parents.

[Fran]

Are you STILL waiting!!!!!!!! way too long!!

[Seahorse]

Im a bit annoyed that they didnt track the package over a week ago when I first said it hadnt arrived.
I could either arrange for the package to be delivered again but there is no guarantee that anyone will be in to sign for it.Or ask my parents which they have kindly agreed to collect it for me.

[Fran]

That's been sloppy communications with your supplier, would make me consider not using them again. OK it wasn't their fault that you didn't get the parcel when said you would, you were out! but to reply to your query a week after it was sent is bad.

I've had times like that when couriers have said they left a card when they didn't.

I work for home full time and I've had a courier say that I wasn't home to receive a parcel when I was. I had the greatest of pleasure in telling them they were talking bull**** (pardon the language) since I work from home and I have 3 dogs that go nuts when they see/hear anyone and that they couldn't have missed them since they have to pass a full length window and dogs to get to the front door.

Good that your parents can help out for you

[Seahorse]

You swear away, I love it when the customer is right and the 'whoever' is talking out of their bumhole.

the latest update.
My parents just called to say the PO had no recognition of the consignment number,so, I called the number that the supplier had given me, the couriers had no record of the number either so they asked for my postcode which luckily matchd up with a parcel they had for me.
Its being redelivered tomorrow, I just hope someones in to receive it.
I think Il have to get things sent to my work in future as I seem to always be here(heavy sigh)

[Bea]

Phew! not far from the end of the saga!!

I had a parcel sent all the way back to Australia as the Parcelforce guy didn't leave any card TWICE! and by the time I realised there was a problem, it was too late, they had put it economy back to Australia, which means about 4 months on the sea!
I can tell you I track my packages now and always ask for the number if it's a courier or registered.

By any luck, you'll be playing tomorrow night with all your new stuff!

[Seahorse]

God I hope so, its really delaying things, although in a way its good coz my soldering is going horribly wrong today and Ive got a headache which automatically puts me in a bad mood.

[Seahorse]

Ive emailed the company to see if they can contact the courier and see if they can change the address to my work address as someone is always here during the day.
But so far, no reply.

[liz15a]

I've had a similar experience but from the other way round - I sent a parcel out recently after Emailing the customer to advise on what day to expect it.

I then got an Email back a couple of days later asking when the order was likely to arrive. However, I had already tracked it from my end as having already been received and signed for by them!!!

So naturally I was a bit dubious that they were trying to pull a fast one so told her to check as it had definitely arrived. Apparently the lady's brother had signed for it the day before and not told her......how she didnt manage to fall over the extremely large and heavy box I do not know...............still all ended ok.

Have you rung them yet? You are perfectly within your rights - its your money after all.

[Fran]

Oh dear! she must have been quite red in the face when she discovered what happened and I'm sure the brother got a mouthful from her. I too would have been dubious about it too, but all's well that ends well!


[QUOTE=liz15a]I've had a similar experience but from the other way round - I sent a parcel out recently after Emailing the customer to advise on what day to expect it.

I then got an Email back a couple of days later asking when the order was likely to arrive. However, I had already tracked it from my end as having already been received and signed for by them!!!

So naturally I was a bit dubious that they were trying to pull a fast one so told her to check as it had definitely arrived. Apparently the lady's brother had signed for it the day before and not told her......how she didnt manage to fall over the extremely large and heavy box I do not know...............still all ended ok.QUOTE]

[Seahorse]

Ive not called them as they emailed me this morning.
How they missed all my 10+ emails I dont know!

But as I said im trying to get them to change the addres but still no reply.
Its gona nark me off if they dont do it.I cant expect my parents to stay in all day and its gona annoy me if I have to wait til saturday to be in myself to sign for it.

[Seahorse]

They still havnt changed the address!

[Seahorse]

Just faxed them to ask if they can change the address, no reply.

[0103media]

Is it an internet company.. ?

Might be worth sending them this thread and tell them that your going to name them.. With the legal notes...

[Trinity]

I work for home full time and I've had a courier say that I wasn't home to receive a parcel when I was. I had the greatest of pleasure in telling them they were talking bull**** (pardon the language) since I work from home and I have 3 dogs that go nuts when they see/hear anyone and that they couldn't have missed them since they have to pass a full length window and dogs to get to the front door.


That happens here too! We didn't receive our mail on Thursday but got a huge bundle on Friday, and it was marked on the envelopes that there was no reply. Thing was I was in all day on Thursday as Argos was delivering my new fridge-freezer. The only time I went out was at 3pm to collect my daughter...................so unless they turned then............that said our mail is getting later & later each day.

Gone are the days when you stayed into 10am to see if the parcel you were waiting for was going to turn up.

And I have also had a card delivered, then had the hassle of going to the delivery depot. It is a nightmare there as parking is practically non-existent and then you get told that the parcel hasn't made it's way back there yet!

Seahorse, if I was you I would phone them. Letters, emails, faxes are not as good as the spoken word. Speak to someone in charge and tell them how unhappy you are, you don't have to be nasty about it just be direct and calm. You have paid for your good and even though the delay was maybe not entirely all their fault, they have a duty to follow up orders. I would let them know that you will have to consider ordering from them again.

[Seahorse]

Yep, found it on t'internet.

I dont really want to be nasty about them as they are the only place ive found that can do what Im after.
Other places cost £1 for one bit of glass, they charge 41p.
I may want to use them again in the future.

Im happy to hang on its just really inconvenient, and this forum allows me to vent my anger instead of keeping it bottled up.

Your very cheap therapists.

[Seahorse]

Not had any reply as to wether they have changed the address for me.
Cross fingers they have but also hope mum n dad are at home if they call there.

[Fran]

Yep, found it on t'internet.

I dont really want to be nasty about them as they are the only place ive found that can do what Im after.
Other places cost £1 for one bit of glass, they charge 41p.
I may want to use them again in the future.

Im happy to hang on its just really inconvenient, and this forum allows me to vent my anger instead of keeping it bottled up.

Your very cheap therapists.


Happy to listen to all rants and raves, we need to steam off sometimes.

It's one thing willing to wait and have the inconvenience when it's not urgent but I'd seriously consider as to whether they are who I'd order from if I were doing a commission within a certain time scale.

I used to order all the time from a certain supplier but when they started telling me it was a 3 -4 week lead time I changed supplier, a little more expensive but the cost difference was worth the faster delivery time. (2 days)

It's always the nice people who get walked over!!!! remember that.

[Seahorse]

Aaaahh.

I agree, if I was reying on them to deliver within a certain time id be looking elsewhere.
Id been emailing them everyday for over a week until they emailed back saying they just saw my fax!!
Surely they should have chased it up for me.

Oh enough of my complaining.
Today is the day,im assuming if they deliver at my home address and no one is in they will leave a calling card(that we didnt get before)so at least we can go from there.

Im in 2 minds as to wether to tell the company that ive received the order if and when I do.Doubt theyd be bothered.

[Seahorse]

Still no sign tho they said it would be th aftrenooon so it aint over yet.
Im at work so that covered.
My parents have had to go out for a while but a note is on the door to deliver the goods to a neighbour so thats covered too.

To be continued...

[swirlyarts]

What my husband does - if you can be bothered - is email daily and then if he gets no response he emails twice a day, then he ups it to every hour then every half hour etc until they get so sick of him that it's just easier to respond!! ;)

[Seahorse]

Oh thats soo evil.

I like it!!

I did email them at least once a day since I said to them all I got was a letter from them but heard nothing til a couple of days after I faxed them.That was over a week since the letter.

I will be kicking butt after today as they have 2 addresses, the original and my work one where I am most of the day.
What annoys me also is I dont know if they have changed the address for me as only the sender can change it, so if it turnes up I wont know where!

[swirlyarts]

I know what you mean about things not being delivered etc. I went away over the weekend and came back to find a red slip through the door saying that they had tried to deliver a parcel. Fine I thought - got to go out anyway so popping into the delivery office won't be too bad. What my postman did though was put the parcel into my daughters sandpit which had a great big puddle in it and very, very wet sand! You can guess that the limited edition dvd that my husband ordered is now ruined because it got wet through!! How stupid though to put something that is in a cardboard box into a sandpit full of wet sand - arrrggghhhh!! I'll be writing to Royal Mail soon I think.......:(
It feels good to get that off my chest!!
Have you heard anything about your order yet?
In response to it being evil to email every hour etc - it works so why not!

[0103media]

Oh thats soo evil.

I like it!!

I did email them at least once a day since I said to them all I got was a letter from them but heard nothing til a couple of days after I faxed them.That was over a week since the letter.


Why send 1 when you could send 1,000's... hehehe..

If you wan't to be really evil you could kill their entire email system along with their website but that is pure extremist... Evil Laugh..

But I wouldn't do something like that ;)

But it easy to do..

[Seahorse]

The hour or so that my parents had to go out was the same time that the couriers decided to deliver the package again.
We left a note on the door asking them to deliver it to neigbours next door but on the card that they posted(the one and only card)it said they couldnt deliver it next door!

My dad got home, phoned the number on the card, they said they wont deliver it anymore so kindly my dad has said he will go collect it for me today.

Cant believe they wont deliver it anymore.
Didnt i pay for postage!!
Are they gona re-emburse my dad for his petrol!!?
Clearly the sender didnt change the address as I asked!
I asked my dad to point out that no card was left when they first tried to deliver it, Id be intrigued to hear what they have to say.

[Seahorse]

Its here, its here.I saw my dad driving off as I came back from getting emergency lunch supplies form Sainsburys.
Its in a big brown box.I shall investigate.

Now, do I tell the suppliers its here or leave them in the dark like they did with me?

[Seahorse]

What a surprise, they arent(insert very rude word here)square!!!

Ive looked at one batch and half had pointy bits, other had the bits missing where they pointy bits were broken off.

I really dont want to look at the rest.

ive sent an email saying Ive received them.Nice and cold message, but Im inclined to email and ask why they arnt BLOOMIN SQUARE!!!

[Seahorse]

I really am fricking upset.

I looked at the rest at the batch and they are better but but not perfect, surely they should all be square and the same size!!

[Bea]

Get on with it and complain, you waited weeks and you're not getting what you ordered! Tell them you're going to shame them on all the craft forums there are in the UK!!!
Honestly! What kind of service are you getting from these people!!!! I'd be really annoyed!

[Seahorse]

Im gona look through them all tonight,(Im at awork and for once in all the time ive been here Im actually busy)Il keep the ones I can use but return the rest and expect replacements all for free.

Im really narked off.

Think im gona email them of my intentions just so they know what to expect.

[Seahorse]

Just emailed them saying il return the ones ive noticed that are faulty.
Then I bluntly put 'Id like replacements please'.

Ark at me being the customer for a change.

[Seahorse]

62 out of 100 are unusable.

[Seahorse]

Definition of irony-
Waiting a month for some usable glass bits then losing the pictures I was gona put in them.

[Fran]

What my husband does - if you can be bothered - is email daily and then if he gets no response he emails twice a day, then he ups it to every hour then every half hour etc until they get so sick of him that it's just easier to respond!! ;)

Sneaky!!! and I like it!:)

[Fran]

62 out of 100 are unusable.

:o I know it's a pain but I'd return the lot! Beware though, you said you'd return and expect replacements, be careful they don't ask for further postage.

[Fran]

Definition of irony-
Waiting a month for some usable glass bits then losing the pictures I was gona put in them.

Opps!:rolleyes:

[swirlyarts]

Seahorse - if you do return them all be aware that due to distance selling regulations you are entitled to your money back for both the items and the postage to get the items to you - I don't think that you are eligible for what it will cost to send it back to them though. Also under DSR you are allowed to change your mind within 7 days and get your money back - just in case they don't want to refund you!
I hope it gets sorted out soon
Lynsey

[Seahorse]

Thanks for the info.

I dont mind paying to get the faulty ones back to them but going on the weight it may be quite a bit, but they better not ask for any money for anything else!!

Il open a can of whoopass on them if they do!!

They are boxed up again.
Im just trying to think of a nicely worded letter to put with it.

[Seahorse]

Returned the nasty pieces of glass, cost around £6 which was better than I thought.
Not heard back from them, surprise surprise.

Used the ones I kept at the weekend, wish I had returned them all!!

Just t let you know, I found the pictures id lost that Id bought specifically to use in these bits of glass.
Plus i have also found a reliable glass cutter who assures me thy will be square edged and I can order any amount I like!

[liz15a]

gosh what a horrendous experience!!!

I feel so bad for you and really annoyed on your behalf - these people give internet companies a bad name and its not on!

I've got some items being returned to me (not coz they are faulty mind - I would never send shoddy goods) and I will be immediately refunding the customer (including their original postage costs). I'm sure all the other store owners on this forum feel the same.

You have been dealt with very badly by these people and really should have complained a bit more! Make sure you are refunded for the returned goods asap and DEFINITELY get phoning them if you dont.

At least you've found a new and better supplier...phew!

[Seahorse]

Yes indeed, dont know why I didnt ask the new supplier to begin with as Id bee emailing them for help with projects and they sell glass craft products.
Suppose the naff supplier had fabulous squared edged pictures on their site which made me go for them.
I think Il suggest that they change their pictures as its false advertising.

[Fran]

I'm with Liz and I'm also glad you found a different supplier. Maybe now you'll get things when you expect them.

[beadsbydesign]

I would avoid the first company with a barge pole.
Things will and do go wrong and that is a fact. I've had two internet based bead and findings stores for two year + now. I have sent out thousands of orders. Although i pack up my orders by hand and use copiopus amounts of bubble wrap and packaging occassionally a bead will break or a finding might not close correctly. That's life. I cannot mind read though. A simple email or phone call is all it takes. Once I know there is a problem I can rectify matters. I send out replacements in the next post. I have been lucky that the clients understand that things will go wrong.
I believe that when things go wrong you see the true colours of a seller. But remember they do not know something is wrong until you tell them. Give them a chance to rectify matters and if is not speedily done, then ask for a refund and go else where.

[Seahorse]

I emailed them last wednesday when I finally got the order to say Ive looked at them and Im sending some pieces back.
They must have recieved the faulty pieces by now, I sent them recorded delivery last friday and ive not had any emails.

[beadsbydesign]

.
They must have recieved the faulty pieces by now, I sent them recorded delivery last friday and ive not had any emails.

If you sent them recorded delivery there will be a phone number or website to check if they have been delivered. Then get on the phone and ask to speak to the most senior member of staff.

[swirlyarts]

If you sent them recorded delivery you can check the royal mail's website to see if it has arrived. Go to royalmail.com and on the right hand side there is a track and trace section. Enter the number on your slip you got from the post office and it should tell you when it was delivered.

[Seahorse]

Good plan.

[Seahorse]

It says the package was delivered from the recipients nearest PO, but there is no electronic proof of delivery yet, I need to wait 72 hours.

May email them to see if theyve received them, but wont hold my breath for a reply.

[Seahorse]

Ive still not heard from them.
Im gona check the Royal Mail again.

Ive placed a smaller order with the replacement company so I can get on with things.

[Seahorse]

Royal Mails site says they have received the returns do i emailed them about an hour ago just to get some kind of response from them, but still nowt!

[Fran]

Heaven's what a carry on! I really feel for you!
You really need to phone them and get things sorted out. I think this is one of those suppliers that you will have to talk to, to get any reaction at all.

Good luck
Poor you!

[Seahorse]

I know your right but Im assuming due to their poor customer relations they are gona do the replacements and send them without any kind of communication whatsoever,they will just turn up one day, hopefully soon.

Il give them til later in the week.

Shall I pm you the web address then youl see why I thought Id get a good service/order.

[Fran]

I know your right but Im assuming due to their poor customer relations they are gona do the replacements and send them without any kind of communication whatsoever,they will just turn up one day, hopefully soon.

Il give them til later in the week.

Shall I pm you the web address then youl see why I thought Id get a good service/order.

If you don't mind, I'd be interested in having a wee look.

[Seahorse]

Ive PM'd you.

[Fran]

PM'd you right back

[Seahorse]

Just emailed them again compalining that no ones got back at me.I waggled my finger at the screen as I wrote it.

[0103media]

omg this is one of the longest threads on the forum lol

[Seahorse]

And it shall continue Im afraid.You the only guys I can complain to.

[0103media]

Post #70.. lol.. and no word on who this site is.. ummm...

[Seahorse]

Il happily name them if you want i just didnt think it was allowed.

[0103media]

Il happily name them if you want i just didnt think it was allowed.
Your allowed to express your opinion...

Your only be liable if you don't stress its your opinion.

You'll need to have the facts to back it up if any action was taken by them...(this could only happen if you stress facts that arn't true)

May it its worth inviting them to post on this thread?
:confused:

[Seahorse]

I could invite them but its pointless as they dont seem to reply to emails.

[0103media]

I could invite them but its pointless as they dont seem to reply to emails.

If you do post i'll invite them.. :D..

I have ways of finding out emails address and phone number of site owners etc.. :D

[Seahorse]

I just received the bits I ordered from another company.They are much much better and i can order any amount.Not a jaggedy edge in site.

If anybody needs glass pieces let me know and Il pass on the site address.

Still not a word from the other naff company.

[Seahorse]

BREAKTHROUGH-
I received an email from naff company.
They say they have receieved the package, they will check it, re-cut the pieces then sent back to me forthwith.

It wasnt a reply from the normal person, Im sure my complaints must have reached the top person by now.

I dont quite know what it is that they are checking for.Its very clear when they were sent out that they were awful!

[Seahorse]

Im just randomly posting as I have noticed that the number of posts is more or less exactly 10% of the number of people who have read the thread.
75 posts, 749 viewings.

is that right or has my maths ability completly left me.

[0103media]

Send them the thread asking them to post the reasons for all the problems allowing them to clear their name ! ??

[Seahorse]

Hmm, I may do if they take ages to send them back.

[Bea]

Hmm, I may do if they take ages to send them back.

You should have named the naff company and also the good one. There's no reason why not, and maybe all these people viewing want to know too!!!

[Seahorse]

If anyone would like to know thay can pm me.Im not keen on publicly naming them as I dont want to go to prison.

[Fran]

Taking forever! but it seems finally your gonna' get some results, shame it's taken this long

[Seahorse]

ooh I know, Im gona go bonkers if they send back naff pieces again.
I wont be using them again anyway.Ive learnt my lesson.They had better bung in a few extra ones and I wouldnt mind if they reimbursed what I spent on postage either.

[Seahorse]

Just an update.Ive emailed them twice in the last few days and still no reply.

[Seahorse]

Incase your interested and havnt fallen asleep re this situation like I nearly have,I still havnt heard from them.

[Seahorse]

I just sent a strongish worded email.
I even used exclamation marks.

[Bea]

Where were we?.... waiting for them to send you replacements?

I think you need to get on the phone!

[0103media]

I think you need to get on the phone!

yep.. phone them..


ps this thread has almost hit 1,000 views...

[Seahorse]

ps this thread has almost hit 1,000 views...

We have alot of thread voyeurs!

[Seahorse]

Just emailed them threatening to call them if I dont hear back from them today.

[Seahorse]

They replied saying they have been off on Witsun last week and they will be recutting the glass this week.

I replied saying 'thanks but I sent it back on the 28th of April,please keep me updated'.


Fair,harsh?

[0103media]

Fair,harsh?

You are far far to kind you know...

[Seahorse]

Ahh, thats the second time ive been told that this week.Im gona have to toughen up.

I have just received some items from ebay and they are chipped, not up to my Leo standards at all so Im definately making plans to get replacements.
I am Seahorse, hear me roar.

[0103media]

I am Seahorse, hear me roar.

Never heard a horse roar..

[Seahorse]

Its more like 'burbleburble'.But I look really angry when I do it.

[Seahorse]

ZZZZZZZZZZZZZZZZZZZZZZZZZZ

Yes Im bored of this too but the latest update is, they were meant to be recut last week, I emalied yesterday for an update but no joy yet as to a reply.

[swirlyarts]

You need to start emailing them more often - start with a couple this morning and then up them to every hour or so until they get so sick of you that they will reply just to get you to stop emailing them. It's what my husband does and it works :D

[Seahorse]

Drum roll brbrbrbrbrbrbrbrbbrr, they said they will be sending them tomorrow!!!!
Only taken 2 months!!

[Seahorse]

Scrap that, nearly 3 months!!

[swirlyarts]

You have been VERY patient - lets hope they ae correct this time!!! If not you will have to kick some butt :o

[Seahorse]

Im too laid back, one of my many flaws.

What annoys me (and Im sure Im reading too much into this)there email replies are polite but quite blunt.
At this point in the game i expect them to be kissing my butt!

[Seahorse]

What a surprise, the order hasnt turned up!!

[Bea]

Come on, do us a favour and ring them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Emails obviously don't work with them! I still can't believe you've not shamed them, that's appalling customer service, they should read this thread and be thankful you've not mentioned their name! ...and send your stuff asap!

[Seahorse]

Ive just sent an email.If they dont reply today Il phone them tomorrow.

[Seahorse]

Its done, its dusted, its over.

My dad just called to say my glass bits have arrived!!

I have yet to see them and give them my 90 degree angle approval.I hope thy are ok because i darnt return them again.
Hope hope, fingers crossed.

[Seahorse]

Looked at the glass pieces, they are fantastic, I hate to say it ut better than the pieces I got form the alternate glass company I found after the first disaterous batch.
Apparently they have a new machine now hence them looking great.
Despite my annoyance I emailed back saying they were great.

Now the dilemma is do I use them again but risk having to wait about a month plus they cost a couple of pence more then the other company and I have to order 100 at a time or do I go for the alternate company where I can order as many as I like, for a bit cheaper adn I get them within a couple of weeks??!!

[Dotty]

I know that sometime the wholesalers are also waiting for stock to arrive from the US or elsewhere. For example I ordered stock in Feb. After about 4 delivery dates quoted to me, I am due to have it delivered tomorrow. UUURGH (I could pull my hair out) Sometimes it can be an all round frustrating waiting game. Your supplier probably wants to give you good service but has his/her hands tied.

I would get nasty or stroppy by demanding a honest answer, if they dont reply insist on a refund.

[chris_shawn100]

it is a pitty to hear that.
It should be a ****?
Have you done deals with them before?